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Try the Qantas Twitter channel - can take several hours to get an initial response but in my experience they are competent

Why bother? You can always transfer points from her account to yours

Couple of data points - got 2 separate emails this morning from Qantas (actually middle of the night) advising minor time changes for flights on 2 separate Award bookings - one a OWA with a QR flight! Logged in and accepted both changes - new etickets received within 20 minutes for each! Maybe...

Until I read of your travails I thought I'd had a rough time! Don't they take name details from your FF profile?

I haven't encountered Cape Town anywhere near as often as Suva so can't really comment on them. Regarding bailing out early, I'm always diplomatic about leaving the call early - usually simply saying I've changed my mind and thanking them for their time - because they do have your QFF number and...

Direct message me your QFF number and surname and I'll transfer it - click on the purple A next to my post to start a direct message

If it was me I'd persist a bit longer with Twitter. I've been in similar situations of sweating over whether I'd ever get a resolution and - as previously mentioned - they have so far (eventually) come through. Alternatively give the call centre another go. As others have reported, I have on...

[GONE] I have a single General lounge pass expiring on Sunday 26 March for whoever needs it.

They seem to operate around the clock although obviously the staff change shift. They always end each message with their initials and I found that overnight the agent would change based on their initials.

That’s consistent with my experience- they will come back to you eventually although posting “Any update?” after a few hours sometimes prompts a quicker response

It can take several hours to get a response but in my experience once you do - in other words you've got someone's attention - responses can be quite quick ie. almost like a regular chat session. Best thing is the Twitter team are very competent - to the point that I am convinced they are part...

Wow. I'd stop phoning and just use Twitter - all my OWA issues of late have been resolved via the Twitter channel. It's very slow but effective, text-based communication seems much less error prone, and your conversation history is there.

Had the same problem until I logged in - then fine

Either order an eticket receipt from Finnair: https://www.finnair.com/au-en/customer-care-and-contact-information/contact-and-request-forms/order-your-e-ticket-receipt or add your trip to CheckMyTrip (app or website) using your booking reference.

Assuming it's a Qantas flight, try Manage My Booking on rj.com

You need to click on the "Details" link at the bottom of each flight listing - economy award seats are Booking Code T and business are U. I've found you will usually find these flights on the QFF website - at least until this glitch appeared.

Didn't know that - does that mean telephone agents won't find seats on AA despite them showing on the AA and BA websites? When did this start as I only recently added an AA flight to my OWA that I first found on AA and then on QF?

To be honest that has been my experience - but persistence pays off. There are some overseas agents who are reasonably competent. Best advice if it's not working - HUACA. Or try social media channels.

Two separate issues: 1. Changed the time of an existing flight in a OWA to 1 hour later - initially called to try and do this and was told on a couple of occasions it couldn’t be done (“too many sectors”). The Twitter team initially came back with the same advice but took the initiative to refer...

Lately I’ve used Twitter to request changes. It’s quite apparent that he team handling these messages are very experienced and likely locally based as they’ve managed to achieve all the changes I’ve requested without much trouble. Having said that it’s usually several hours between sending a...