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That's BS - I do trust that you have written to the GM communicating your displeasure at the poor upgrade treatment.

The issue here is simply route pricing and end-on-end combinability. AA/UA/DL all made significant changes earlier this year where individual segments bought separately will often price much lower - but the minute you combine it into the full route (regardless of stopovers) - it will price as...

What was your attempted routing and did you have stopovers in there?

Thanks Serfty - IIRC that checkpoint dumps you up the escalator and into the connector......

Is one sector an award flight? If so - QF will thru-check. Otherwise - assuming that you're departing from T4 - once checked in I usually have a quick look at the security line and decide whether to walk back around to TBIT - in the morning it's pretty empty. Evening - it really depends on the...

This is so confusing... ^^^^. Where are you arriving and where are you departing? That's not terribly clear from your post.

Evening is the worst time for TBIT - I'd go T4.

Has the OP initiated a chargeback yet? If not - then I hate to say it - but stop asking for advice if you won't take it. Chargeback should've been initiated the second he got into the Uber upon arrival.

Well then they should publish a "full" public facing document ðŸ

Good to see Red Roo lurking in this thread - perhaps they'll be good enough to post the official QF Policy document here ;)

I would chargeback - without hesitation - and in the first instance. The chargeback procedure can be lengthy - I'd get it started. I would then proceed with a customer care claim. And some here who are more social-media-savvy would make a fuss on Bookface and The Twit

I genuinely showed up a the check-in counter not too long ago, the agent asked me for my destination as I fumbled to get my QFF card from my wallet.... My response was something to the effect of "Umm....oh....ahhh......ya know.....I've gone blank......here's my card....". Turns out it was SYD ;)

AA have stated that they will thru-check AA to *O on combo rev/award travel BUT the travel needs to be combined into a single PNR. This can be done by a convoluted method which requires calling AA to have this done. Without having the separate tix combined into a single PNR - AA check-in...

Thanks PF.

Perhaps RED ROO would be so kind as to post a copy in the thread for reference?

There is a belief (prevalent currently with the US Big 3) that customers will "buy-up" to higher fares to maintain elite/points earning & benefits. Whilst I strongly disagree with the strategy, and also discount the effect of the "buy-up theory" - there is 'some' research to suggest that in...

Yep - Trippin's data shows some interesting stuff - namely that TBH - VA have been pretty generous in the new SC earnings. I also believe there are further changes coming in the future, and I do believe that VFF management are aware of shortcomings to the appeal of the VA status offerings and...

It's the "Airport Product and Service Manual".

Haha - you're funny. Unfortunately - I have little to zero confidence that many check-in staff will have even seen this document. But if supervisors have bothered to read it in full and actually pass on the entire policy to frontline staff - then we perhaps stand a chance.

Agreed - but even in the common-sense usage of the term (and the meaning that we berate airlines about for ignoring) it's still a two-way street. Whether it's buying our favorite Apple products - OMG there's a new iPhone!!! Or loyalty to family/spouse/footy team.