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Nope been trying over the last hour...

can you point me in the direction of the concierge email please ?

Great news! Didn’t realise we could still engage the concierge via email; I know they scraped it in the US.

I’ve experienced some slow downs due to staff obviously not being super familiar with the equipment but I’m sure this will improve with time. Personally, not having to unpack my backpack when carrying a laptop, iPad and aerosol is a great! The large tubs also means that rather than needing to...

This was always one of the frustrating aspect of having an Amex platinum. Booking online meant that the platinum concierge was unable to assist with changes etc. Out of interest, are you booking your flights the platinum concierge now or still online?

The upgrades make a lot of sense from a MEL airport perspective, especially the consolidation of security checkpoints and shifting the terminal to a secure zone. Virgin would be happy to remain in T3 for checkin and baggage as it separates them from the T4 airlines - plus they already upgraded...

A positive one - points for domestic business upgrade were automatically refunded after I had to cancel the flights, which was unexpected.

Citi is known to be more challening when jumping between their serviced and branded cards - pretty sure another member mentioned they have a 9 month exclusion period in general, even if not mentioned in the T+C's

Reading the underlying terms - it appears that existing card holders are eligible for the $200 Amazon credit surprisingly (and only ineligible for the points as usual). Thus existing card holders can still get $400 of benefits (amazing and travel credits) for the $195 annual fee. 1656731826 Does...

Pullman Sea Temple Port Douglas also charges for barista coffee despite status

Nice work… I’m still laughing (I’m a good sense) 😂

Definitely abnormal not to receive a welcome gift at Accor properties as a Platinum (at least for me). Perhaps the Sea Temple being a sought after resort property they don’t see the need. Was on the list for included platinum breakfast so my membership defs on the booking.

Pullman Port Douglas - no platinum gift

I find Accor rarely mentions upgrades unless they weren’t able to upgrade me as a Platinum. The positive is that I’ve almost alway received an upgrade at properties that have rooms available, with a couple of exceptions generally at the Mantra/Peppers properties. I’ve never seen the upgrade...

Trying to book tickets for 2x Adults and 1x Infant on a 717 flight and having issues with seating. The seat map will only allow me to select isle seats (C/D) meaning i cannot select seats next to each other, which is quite inconvienent. If i do a search for 2x adults or 2x adults and 1x child I...

Yes they do

Seems like some improvement compared the the reports here of you go back 20 pages or so - which is positive. Sorta feels like there has been an increase in the pool of agents to take calls and some improvement on them completing requests. Perhaps they had lots of agents out on training etc...

Yep many Hamptons on the US are horrid! I feel like they are trying to revive the brand with the new ones they build but the old one need to be bulldozed !

Concur - had a fantastic dinner and breakfast at Tesoro!

I like both for different reasons. Hilton is standard but consistent, comfy and nice bar/atrium. Sofitel has a little more flair, nice views over the city, a pretty reasonable bar and very comfy beds. Probably would preference the Sofitel as I’ve always had a good night sleep at this one.