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I just rechecked our account, we have booked 160 domestic return flights and around 10 return TT flights, so the 22k spend does seem low for that number of flights but not so low that only Flexi fares are included. Who knows, maybe they changed the terms part way through. In hindsight (never...

Missed three flights in the last year each time due to traffic, each time they have put me on the next flight at no cost (but don't bother calling the call centre, they will just quote the fare terms and say you have to pay) At the time I was Platinum

Pretty sure all flights go towards the spend amount not just flexi's as we hardly ever buy them (only when I go to Perth and want to use and upgrade), Just got my letter from them we only started using it around 5 months ago, 22k spent and we got 2% rebate in the form of flight credit (around...

My flights are generally booked only around 3-4 days out, but that's how they have always been booked due to the nature of my work. I have had instances in the past where I had booked the day before and still got row 3.

To give you some history, I'm BIS Platinum that for the last 18 months has done around 200 flights with Virgin. I would have around 4000 SC's had it not been for Family Pooling. Over the last 6 weeks my travel has dropped to around 1 Rtn flight a week. In the past I would get a row 3 (always A...

I rang on Saturday and got companion for my brother, spoke to him today and he said his account is now showing platinum status. I spoke to the Australian velocity call centre (131 875) , I didn't know there was a overseas velocity call centre and that just the Virgin call centre was in India.

All done, got my Brother a platinum membership, they said it would take 7 days to process. Also confirmed that you can only nominate one companion per benefit period. I then asked "so all the SC's i earn for the rest of this benefit period count for nothing?" she agreed.

Hoping someone can help clarify this for me, based on the below info when should I get a companion membership and do I need to call them or will they call me. Review Date 28 Jan 2013...

Got one of each on a rtn trip to Perth from Sydney last week, however they were slightly different, no hairbrush in the female and only two tubes of creams in each one, not the three shown in the pic. The FA did look at me a bit strange when I asked to swap the one on return for a female kit...