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These things do happen ! I think the biggest issue is how 'these things' are handled. The 'we hope to do better next time' form letter seems to be the standard response no matter how bad the experience. It is apparent the only way to actually get an appropriate response is take it to the...

I have had mine replaced once. Trouble is they only last half a dozen flights and then inevitably my bag arrives with the tag broken in half. Don't know how everyone else goes.

So what is the new schedule for those of us that we're away ?

I may have made that sound just a little worse than it was. Twice the A332 I was careful to ensure I was on was subbed for the older A330 both times with non-functional IFE. But still a nice flight with good service and chalk and cheese to the 738. In all, still a bad strike rate and no...

Woohoo ! Finally got the A332 which I was starting to think was a myth its only taken 6 attempts with the supposedly confirmed A332 subbed 5 times.

They wouldn't have been busy with Platinum's they don't get any more recognition or service than anyone else on a flight.

Looks like a big addition but its needed. Have been in Melbourne 3 times this week, all different times, and the traffic level was horrid every time.

Would have liked to come, but I'm in SYD those two nights :( Brisbane the following week. Great to see Virgin getting those using the services involved.

Re: Virgin WIFi IFE It can't come soon enough. It would be ok if being offered a Samsung but of course it's for business only. I'm part way through 3 movies from Business flights but then a few economy flights in between and the content is all changed when I next get one. Was in row 3 this...

I feel sorry for everyone affected. I came through Sydney this morning without any hiccups. Arrived 7am from OOL and re boarded at 7.30am continuing to MEL.

It depends if you are a regular guest or a one off. My experience with Novotel and Mecure has been ok as a repeat customer but hideous as a first and last time visitor. Shame there is no consistency as this is important to any status program.

Re: Need 4 DJ sectors and 130 SCs by Sept 1 Was it a lounge upgrade ?

In many cases the 2 for 1 is a claytons discount. Its there to make the CC offer sound good. As of the 1st Dec this will be even more often the case. Flexi bookings were more likely to provide some savings and these won't be valid, taxes will increase and you will have to book further ahead...

You can take 1.25 per $ with a monthly point cap or go with a lower point per $ offer elsewhere with no cap. I think that if your going to end up with a similar end result your better off find someone with good service.

There is 1 of you so you get to select 1 other person. (it's 2 for 1, not 3 for 1)

Earn Points with Credit Card Partners | Velocity Frequent Flyer I would be aiming for something with lower fees and potentially lower interest. Don't forget to choose someone who actually know what customer service is and how to deliver it.

I say normally. There is another party involved being VA who take the bookings and apply the discount. It would be a big ask for them to distinguish between VM's new and existing customers, in fact, I would guess its impossible, so it would be date specific. :cool:

That's interesting as I would have thought these changes are being driven by VM not VA, in which case the feedback to VA would be useless anyway. But happy to spread it around.

Re: Virgin Flyer 2-For-1 That's ok if you're a Facebook user ;)

Normally when new T&C's are being implemented they apply immediately to new applications. The implementation date is otherwise specifically for existing customers only.