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Nice review. Thanks, Matt. I've done JQ "Business" a few times to SE Asia and find it comfortable enough for the day flight up but not so great on the overnight leg back to the East Coast. I agree that the soft product is pretty solid. The food is probably QF J standard and possibly even...

I also got row 13 for free on VA on a recent MEL-OOL flight when OLCI opened at 48 hours. I wasn’t sure if this is an unpublished SG benefit or just a free for all on full flights at check in if those seats haven’t got paying pax in them.

Not really a newbie question, but probably not worth a whole new thread. Does anyone know if the call centre can book classic rewards on EK to/from London Stansted? STN isn’t an option for online bookings on the QF site which shows only LHR, LGW and LCY. STN reliably gets the new EK F product...

…with ten year old vintage WP coasters still attached to their bags. Lol. We’ve all see them. Re-living the glory days.

An interesting observation in SYD this evening: carry ons were being weighed at the entrance to the security queues - both general and priority. I saw a couple of WPs sent scurrying to check in over weight wheelie cabin bags. This is a very good sign and very sensible to catch people land side...

Which will only make the carry on issue worse than it currently is. All the bad press of lost and delayed bags post Covid seems to have encouraged even more kitchen sinks than there used to be.

Couldn’t agree more. I’d add one more, utilising tracking tech, to encourage checking bags: A genuine SLA from the airline that priority bags will be on the belt within 15 minutes of parking at the gate and all bags by 20 minutes. If they fail to deliver there’s a token but decent amount of ff...

I might be an outlier here, but I think boarding by zone is a solution in search of an actual operational problem. I guess QF is sick of complaints from Golds and above that our egos don't feel sufficiently stroked when Bob and Barb Bronze back in row 28 step aboard before we do. It rarely...

There are comments online suggesting CMT is presenting some spurious data. But I’d still be routinely checking your flight details on QR and QF sites routinely just in case.

I’ve had BA flights that take 2-3 months to ticket. That was definitely nail-biting. I called a few times but always got fobbed off by offshore agents saying they’ve done something and it’s in the queue, give it another 24-48 hours. They hit their KPI for “tap on keyboard, get punter off the...

Definitely a poor experience but also a useful data point - that even when classic rewards can be changed online (lots simply can’t), that ticketing delays are still common, flights will still drop off on the likes of MH and only WPs have any hope of a straightforward resolution on the phone. I...

CMT is still sending flight change alerts for my cancelled account which I find somewhat interesting… I wonder if they will listen to feedback and fix the app or whether it’s gone for good

The escalations team resolved a similar issue for my partner a couple of weeks ago where Suva call centre staff were adamant they couldn’t see availability that was bookable online for a flight that needed changing. A phone call from Hobart came on a Saturday afternoon, about 5 days after...

Maybe the AJ “quote” is evidence of a wicked sense of humour and the popcorn will be well warranted!

Have you emailed the escalations team that the first post on this thread is all about? Many people have had positive outcomes, though it usually takes up to a week for a response.

Nice review! Thanks Matt. I had no idea the carrier charges out of SIN hadn’t been enhanced! About 10 years ago I flew MEL-SIN in F. It was my first proper first class flight on any airline. Despite being the only passenger in F, service was clumsy and a bit indifferent. E.g. FA 1 took my...

Once or twice the gate agent has called status pax up first but you’re probably right that it isn’t advertised at smaller (predominantly QLink) ports. Even when QF flew 737s into BNK, PB was very much the exception rather than the rule. There’s also no priority check in for QF, whereas VA do...

I flew BNK - SYD yesterday and a pax had a soccer ball to bring on board. Groundcrew had a valve pin at the ready to deflate it and it went in the overhead locker. I was impressed that it was all done quickly with minimal fuss for the passenger. Edit to say no PB at BNK most of the time. But...

Lo and behold the escalation email team responded positively to a request to look into changing a leg of a classic reward that the Suva call centre claimed they couldn’t see over the course of a couple of calls. Whether it was a one off favour or within scope for that team I don’t know. My...

Just completed the survey again…not that they seem to be heeding feedback