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Ok my frustration has now grown immeasurably. There is one J class seat on Qantas leaving Sydney on the 21/3 which would work well for us. Means I’ll be in Taiwan by myself but that’s ok, the main thing is getting her to Japan on the 22/3. The issue is they have 300k of my points and I only...

I’ve already sent 2 follow up emails to them with bold urgent notation in the subject, two auto replies but not one for the third. I’m already trying to find plans b through j but the reality is I don’t have many options as I have no spare cash for the expensive flights this close to departure...

Yeah, just my luck when I went to every length I could to ensure this didn’t happen and it still did anyway. I’ve sent escalations 3 emails and gotten 2 confirmation of receipt emails and no further contact beyond that. I put in all the details and used others tips to ensure it gets checked but...

Told them I was seeking legal remedy, just kept repeating the line about giving us a refund. That doesn’t solve the issue. We need proper legislation in this country like they do in others so that airlines can’t just get away with this. Why should I suffer because they gutted the company and...

Oh I’ve tried that only to be told that they can’t do that. Then I got told that they can refund the points but that would take time. Now here’s something that’s just made my blood boil. I called up China Airlines to get some clarification and see if there’s someone I could speak to...

Finally got passed up to a manager and got given yet another story and got fobbed off and told that I have to wait. The staff I was dealing with kept muting the call but didn’t do a very good job of it and I could hear their conversation and them laughing at me. So that’s nice. I asked them if...

So things have now gotten even worse. The escalation team has no replied to either email I sent, and after yet another call to the call center I’ve been told the only option is they can refund me but they can’t get her onto any flights. The refund will take forever and go past the date we are...

Hell, I'm battling with them right now for messing up my rewards flight booking 2 weeks out from flying and I've had to constantly keep calling and emailing to try and get a resolution but still haven't gotten anything. Maybe I should ask for some form of gratuity points given they're currently...

I don’t know anyone with points. I’m not exactly someone from the corporate world or someone who has family who are well to do. I just had a stack of points from having a Qantas Business Rewards Amex.

I’ll give it a try, haven’t really got anything else to lose given the call center have once again been useless.

wish I could but with how bad business has been recently, I don't have the spare cash to be able to do so. The worst part is there's 300K points being held up because of their screw up so I can't even try to use them on the limited rewards seats that are showing as available.

Well it’s been two days and I’ve received no reply from the email I sent, no response on Twitter or FB and I’m basically resigned to the fact we will have to pull a bunch of money out to pay for my fiancées flights and one of us gets J while the other gets economy. I am honestly completely...

Were Supposed to depart Sydney to Taipei on the 18/3, then Taipei to Tokyo 22/3. The main concern is the leg to Tokyo as we’ve got some very expensive places booked that I can’t cancel now and things booked that had to be done almost a year in advance. I’m gonna call them every 2 days to get...

Certainly gonna try but given the people I’ve spoken to thus far have been completely useless and helpless at the same time, I’m just hoping the email I sent can resolve things somewhat. There’s 600K points tied up in this right now and that’s not including the 103K points for the flight that...

Yeah the call center staff we’ve spoken to have each given up different stories and it’s stressing me out. My partner called up tonight and now the story is that the call center staff cancelled it, then it was China Airlines that canned it, then they said that they’ve been able to get her on the...

Thanks, will do. I hold no great hopes for them rectifying this so I’m bracing myself to lose either thousands of dollars booking an extra flight, or cancelling the entire trip and losing so much money and points.

So my partner just called them up and now we’ve been given ANOTHER story. Apparently they split the ticket off and proceeded to cancel the ENTIRE itinerary despite my clarifying with them several times that the cancellation should only be for the single leg of the journey. I am about to lose...

I am in tears right now. We booked last year flights to Japan via Taipei with points and got rewards flights on China Airlines in J. The partner needed to fly home earlier for work stuff. I had extra points and managed to score a rewards flight back a week early for her on Qantas. I called up...

Wish I could get me a US Amex, but I wouldn't even know where to start nor what advantage it would have for me vs a local Plat. Still, we're in an age of declining value for almost everything.

Maybe it's a way to funnel people into the Plat because of the headache that Qantas has become the last few years? There's no mention of the points reduction cap on the website yet, so anyone who applies today and gets one will probably be sorely disappointed.