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A purely selfish question but if virgin comes out the other end of this in one form or another what will happen to travel banks for passengers affected by cancelled flights. Will that just be debt that is absolved, or will the travel banks be inherited as a liability and honoured by whoever...

Thanks for the update and data point. I'm gonna have to do the same thing myself pretty soon, although ironically I paid for all my virgin flights with the velocity high flyer card. Much less likely it will pan out as well for me I'd say.

Am I the only one who thinks it's crazy that Virgin expect to get through this without a single job loss or redundancy? Do they not realise that the entire aviation industry has been brought to it's knees and will not be recovering any time soon. How do they propose to keep 10,000 people in...

What refund options (if any) do customers now have, with virgin entering voluntary administration?

No I'm not doing anything of the kind. I clearly stated that I know that my own experience is obviously not representative of all flybuys members. I do however believe that a good portion of flybuys members are savvy about such matters, the ones that aren't probably don't even bother with...

Not sure this makes any sense, as written. You got an offer for target and Coles, so what was the third flybuys offer related to?

Kind of my point though, don't know who is going to continue swiping their flybuys card for a lousy one point per $ spend. You have to spend $2000 to get $10 that way. No one in my family is using their card unless they have an offer to do so. Certainly doesn't speak for all customers but I'm...

True. But I'm talking more about the 2,000 points for a $70 spend type offer. Or the 10,000 points for 5 weeks shopping deals.

That's good to hear that someone is getting offers. My partner and I plus both our families haven't got anything since beginning of March. Hope they stick around for a long time to come :)

Yeah that's the problem. Demand is so high that flybuys is rendered irrelevant. The 1 point per dollar people earn on grocery spend is about 0.1% of the equation. It's all the promotions and offers they would run that really drives the ship.

They have stopped offering any promotions for Coles, Liquorland, First Choice etc. Used to getbe multiple offers a week, now nothing for the last 6 weeks. Also they are ending their ebay partnership as of this month. How it works is every time flybuys offers bonus points promotion for a...

Wouldn't be surprised if flybuys disappear altogether :(

And I'm not disagreeing. I'm just highlighting one of the obvious implications that you seem to be missing, or avoiding. Qantas and Jetstar are also offering travel banks to affected travellers, but they don't insist it is the only option, the ACCC statement notwithstanding.

So tell me, what happens to everyone's travel bank if vigrin goes into administration in a few months time? Is the ACCC going to guarantee the customers will not get shafted? There is no foreseeable timeline for when virgin will begin normal operations again (if at all) so how does it make...

Agreed. The issue is that the money is not being given back. Customers are being forced to take travel banks instead of cash refunds. How do people do these credit card chargebacks? I've never done one before, never thought Virgin would be the first :(

I want virgin to succeed as much as anyone. If they were processing refunds for cancelled flights (like Qantas and Jetstar) then I would have kept my points with them. As it stands though, a 5k travel bank is the equivalent of a doubtful debt. So for that reason I parked my points with KF just...

The ACC say: "However, if your travel is cancelled due to government restrictions, this impacts your rights under the consumer guarantees." The ACCC don't go on to say how it impacts. The point in the AFF article is a valid one that the travel advice from the government does not constitute a...

Did u read the linked article? "if you booked a flight departing from Australia with an Australian airline, Australian Consumer Law continues to apply. In our view, under Schedule 2 of the Competition and Consumer Act 2010 (Australian Consumer Law), you should be entitled to a refund for...

https://www.australianfrequentflyer.com.au/cancelled-flights-refund/ So virgin are in effect claiming FM as grounds for not refunding passengers for cancelled flights. Only airline to be doing so in this crisis. I guess that explains why they (unlike Qantas) are managing to avoid making any...

https://www.australianfrequentflyer.com.au/cancelled-flights-refund/ They are in effect claiming FM as grounds for not refunding passengers for cancelled flights. Only airline to be doing so in this crisis. I guess that explains why they are managing to avoid making any major layoffs despite...