Search results

9th call to Fiji on Monday 4/7/22: 35 minutes waiting in queue, almost 3 hours total. Ticket issued. Additional tax is not charged yet. Agent asked me to provide contact details and passengers in the booking for verification I asked what is the status of my booking. She pulled up booking details...

8th call to Fiji on Monday 27/6: about 30 minutes waiting in queue. Agent got my booking details from input QFF number and did not ask anything for verification. I asked what's the status of my booking when previous agent said it will be ticketed in 24-48 hours. Agent checked with Support and...

Btw one thing i have excelled when calling Qantas for this OWA ticket: multi task While waiting in queue / on hold, I had done work (IT work), check emails, watch movies, take a shower, have lunch, have dinner, complete a 20 minutes exercise run around the house ... No disturb at all to the call...

My flights are with JAL, BA, Finnair, QF. All the easy airlines and popular routes. QF flight BKK - Sydney in Y. With my bronze status, there is little hope to get anything better than Y so i just live with Y on that one last leg. As i replied earlier, phone queue would send to overseas first if...

7th call to Cape Town: No wait time. Agent asked me to provide details of itinerary for verification purpose Ticket is not issued 48 hours after 6th call I told him previous agent put my booking in queue to be ticketed in 24-48 hours but it did not happen. I asked him to get in touch with...

Emirates is not partner airline for OWA ticket https://flighthacks.com.au/guide-to-qantas-classic-flight-rewards/#Qantas_Partner_Airlines From what i read in the last 100 pages, at the moment chance to find Qatar business seat is close to zero

6th call to Fiji update: I got a patient agent. She waited for Support, Support cannot resolve issue, transfer her to Ticketing team, Ticketing team managed to add flight with new date in, Ticket team transferred her back to Support to do pricing. Upon checking trip in my account, i found new...

To be honest booking on website is not that difficult for Economy. Economy reward is still very good use of points. For Business, main difficulty is availability. To make it worse, we want to take advantage of as many destinations and difficult places to reach as possible. I'm quite skilled in...

I mean dedicated line for people without Platinum status but having issue that overseas team cannot resolve. Unless there is policy that Support team and Ticketing team do not interact directly with customers. They only resolve issue and call centre has to be middleman in communication. When...

Totally agree about dedicated team for issues that overseas team cannot resolve. Maybe have a dedicated line reserved for specific QFF numbers to prevent everyone calls that number. Overseas team can add my QFF number to allow list to call that line when they know they cannot do anything with...

6th call to Fiji: agent searched and found the flight with new flight time but could not add to booking. She says there is some pricing error. I asked if she knows what that means or has experiences with this. She told me because it is classic reward and multi city, she has to get help from...

5th call to Fiji last night: 2 hours phone call with 50 minutes wait in queue, around 50 minutes on hold waiting for agent to contact Support. Eventually she still waited for support and told me she will end the call and will call me back tomorrow morning but no call this morning Agent said 1st...

I check CMT again. I logged in and it shows my booking which is already in my account. The old flights now disappear but new flights do not have E-ticket number yet.

Three old flights on the way back to Sydney were removed on Qantas website. Checkmytrip still shows old flights and new replacement flights in same booking reference number. This is at same status as after 3rd agent. I'm not sure if there is some progress in backend with 4th agent. All flights...

4th call to Philippines. The guy is polite and repeats that ticket is queuing to ticket team I said i want to get it done ... If 1st flight is dropped, my whole trip is not good anymore. So he kept me on hold while he tried contacting ticket team. Call was dropped around an hour mark (1st 45...

3rd call to Cape Town on Monday morning: Agent has some experiences. My ticket has both old flights and new flights like yesterday. Checked on Qantas website and checkmytrip. She removed old flights, updated itinerary and sent to ticketing team. Ticket should be updated in 24-48 hours. I asked...

Second call: i talked to someone more competent. It does not look like Philippines. Agent's English is not mother language but i cannot guess which call centre, sound like European accent. While searching for flights, she told me to hang up and she will call me back for some reason. She did...

I manage to book some tickets for OWA. On the way back currently booked Miami - Paris - Tokyto - Sydney I want to change to travel via Bangkok. Change route of the last 3 flights. What is the risk of this change affecting prior flights in the ticket which are already locked? Is there any wording...

Thank you. I will try my luck :)

The last leg of my J OWA booking would be BKK - Sydney. There is direct economy with QF flight at the moment. Should I just book that as a holder and call to change if there is business seats available in the future or should i just leave it out and call to add when there is a better flight...