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I'd be happy if our pollies were on here finding the most efficient way of using points/JASA/comp upgrades etc., however it seems they are either funding J flights from public funds, or receiving upgrades and bumping regular paying customers back to Y.

What a terrible time when the people we elect to represent our needs, wants and struggles with everyday issues only travel in J, lounge in an intimate lounge for no cost and so on.

Is all this just because you missed out on some targeted offers? I'm a BIS Platinum and didn't get any special SC offers this year too. Do I care? Why would I, if Virgin wants to target other customers more than so be it. I guess we have 3 choices though: 1. Accept it and be happy 2. Not...

The irony being the OPs admission that he often used ATA on unrelated (ie. non-flying) business, when he wasn't using DJ anyway... I think DJ handled it all poorly, but think that the number of people who used ATA and are more than insignificantly disadvantaged is small enough for DJ not to care.

God Gate staff **** me sometimes... Yesterday in the lounge waiting for our flight at 1pm, heard a few different calls for boarding for other flights but not for ours (can confirm with Wife and other groups sitting near us), decide to wander to the gate anyway and deal with lining up in a...

What the Pho In Perth.

+1 to avoiding Qantas, look at the middle Easterns where you should be able to 1 stop it.

My point is where do you draw the line? Residents of Hamilton Island vs Tourism Industry Residents of Adelaide vs Festivals etc.

I don't see how that is fair at all really, I am a resident of Sydney, the flights from Syd-Mel are obviously fare-affected due to the amount of business travel between the 2 cities. Can I get cheaper flights SYD-MEL because of that? Don't think so.

Why should a privately owned company sacrifice their own profits just to be nice to local residents who choose to live in a certain location?

I wouldn't be happy but it doesn't make it unfair. Since when have airfares ever been decided by distance though? Like almost all products, services and commodities, they are affected by supply & demand. You think you are being unfairly treated because they are lumping you in the same category...

Then take out the 1 stoppers and the direct flight is $691 for 118 miles, or $5.85 per mile.

KAYAK - Cheap Flights, Hotels, Airline Tickets, Cheap Tickets, Cheap Travel Deals - Compare Hundreds of Travel Sites At Once $1.95 a mile, in $US not $AUD though (not like it matters).

Wah wah I want something for cheap because I'm entitled to it. +1 to airlines are a business and exist to make a profit. Dont like it? Fly a cheaper airline. There isn't one? Start up an airline charging 1/4 of QF/VA and see how much money you make.

Catering should be exactly the same between them?

I honestly don't believe the ex-EK planes are that much worse than the new A330's. I value service, performance and food/wine higher than the hard product. The seats in the ex-EK birds are acceptable, the only major gripe is with the looping IFE... hopefully they upgrade those to RED.

A better analogy might be that Qantas are a fine dining restaurant, and Virgin is a local pub. Only problem is that all the fine dining restaurants are going bankrupt and local pubs are doing a roaring trade.

Advertise != indicate. I have no doubt you should be able to get a refund if you push hard enough to the right people, but I don't think it's that surprising that the call centre staff couldn't understand why someone would be annoyed and want a refund over a plane substitution. I would think...

The problem is that they aren't advertising 'Come and experience an A330' they advertise a flight to Perth and back, which they are still delivering.

Here's a thought... try booking Virgin, then if he likes it he could book some more. Then after enough bookings he might get Silver/Gold/Platinum.