Search results

In that situation would it be worthwhile booking the cheapest reasonably early BFOD flights for the 4 pax and then also booking the most refundable Y or even J cash ticket you could on another carrier as a back-up plan in case the airline is unable to get you to BNE on that day? Might be worth a...

Using more expensive B737 mainline pilots to fly instead of the striking cheaper F100 and A320/319 Network pilot group. Thats a great use of crew, capital and shareholders money.......:rolleyes: The era of slicing and dicing the workforce up into competing subsidiaries in a deflationary low...

Yes I see what you are saying now, but I wonder how many airline customers get fobbed off by chatbots and are never connected to a human being, and just give up their pursuit of whatever solution they wanted to get? e.g. compensation, rebooked flights, refunds etc For the customer this is the...

Revision: Step 1: Move in next to existing airport Step 2: Complain about existence of airport Step 3: Get expensive sound-proofing installed at taxpayers expense Step 4: Profit

Some interesting things to note in this story in that the denial of compensation was through a virtual assistant/chatbot, makes me wonder about the legalities of this if customers receive a "chatbot says no" response as to the implications of chatbot responses being incompatible with consumer...

While the self service portal is a good idea, I found that even with 1-2 weeks notice about some flight changes it wasn't possible to see all the possible options of flights to get me to my final destination either a day before, on the same day, or on the next day or using some other routing...

Yep not super cheap, I noticed that the Complimentary Upgrade policy is fairly restrictive but the seat selection policy is reasonably generous. Screenshot here: With no other way to earn Rex Points except for flying, this will be a proper/pure frequent flyer scheme eventually, albeit one...

Have fun picking a password folks, their requirements for password length and mandatory characters are unspecified so its a game of password bingo to enter a new password upon sign up. Had a heap of existing flights flown recently, will see if they approve/accept claims from recent flights or...

Want to know why the previous Rex frequent flyer program was terminated in 2010 or was it 2011? High fuel prices and pilot shortages were blamed. So they have gone through an entire economic cycle, and 10 years later still find themselves in the exact same circumstances...... there are threads...

The exact same thing happened to me last week, an involuntary domestic VA flight change resulting in an unwanted overnight in BNE. When I called VA to change flights I was only offered a limited range of options/alternative flights and I specified that I would be putting in a claim. I thought...

It will be interesting when the Australian Federal Department officials meet with Qatar officials as to what reasons are given and whether Qatar officials share the reasons given to them or not. Qatar Airways may not share much publically if further discussions are ongoing and positive with a...

I'm not sure if it's because VA are short of aircraft or crew but nearly all the VA TSV-BNE services have been changed to Air North E190s and Alliance Fokker 70 & Fokker 100s. VA seem to have some two class B737-700s returning after the school holidays. Qantas mainline has also gone with a lot...

Yes it is - but by the same token, the shareholders cannot fly the aircraft. No aircraft flying = a pretty cough business = sad shareholders.

Indeed, show me an airline in the world without labour shortages and IR issues at the moment. Obviously a hang-over from the pandemic and administration process with a lot of voluntary and involuntary redundancies accross the board. Obviously the pay cuts that went with administration would have...

Thanks - I wasn't aware of that, Qantas isn't exactly going to boast about this or put it in the 'feelz like home" insipid advertising, but it looks like some decent resources and training might been put into this call centre. As it's also in a similar timezone to Australia it seems the logical...

I would love to know if this poster's first call was to Cape Town and the second call cannot be Manilla right? Only Jetstar and Virgin have Manilla call centres so maybe the second call was either Suva or Auckland? Maybe an idea for a useful sticky thread would be to list the call center...

I can see the logic in that argument but with post-Covid snarled up logistics and shortage of new aircraft, with manufacturers already behind schedule on deliveries of new aircraft, may as well run what you've got, rather than make unachievable plans of what should be? As all airlines have found...

Its an excellent time to start measuring some of those domestic statistics such as: NPS score, punctuality, Reliability, and external reputation/trust because all of those metrics are in the toilet right now, so the only way they can go from here is up. I wonder if they are not going to...

That might explain things but the response seems very leisurely to me, as others have pointed out, stairs do exist at OOL airport, busses do exist at Coolangatta somewhere, presumably there are still Qantas staff, emergency response people, and other airport staff still on duty, and this is the...