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Magnifying make-up mirrors that are nowhere near the bathroom light source. Or dimly lit bathrooms where you don’t realise you’ve applied clown make-up until you enter daylight.

Nothing for my friend; 10 SCs for me. V. happy as I only needed 2 more by the end of Feb to re-qualify for Platinum.

I entered my mobile number using the international format of dropping the zero after the country code which returned an error. Once I added the zero back, it was accepted.

Success - finally! After waiting a couple of days and not hearing back from Customer Service, I went back into the Fliggy app to contemplate applying for a refund. Using another translation app, I found my way to the Accor store and saw that my ALL membership number had been auto added. I...

Fliggy took me all the way through to payment on my credit card but there was no field where I could log into my Accor account. Next step is to activate the card (after which I can no longer request a refund) so hopefully it is at this point that I log into my Accor account to link the card...

I couldn't create a WeChat account because I couldn't complete verification by an existing user. Going down the Alipay/Fliggy route to purchase the Elite Card Bonjour Edition. I need 13 nights to qualify for Platinum. Got as far as the payment page but nowhere did it allow me to add my ALL...

Received an email notification about a flight next week that was loaded into the old app but is no longer visible in the new version. The entire trip is missing. Seems the data is still there but not visible or accessible.

I had 850,000 points stolen through 10 separate transactions over the course of 3 days in December of last year. Luckily I noticed within a day of the last transaction appearing in my account and Qantas reinstated the points within hours of receiving my stat declaration. The points were used...

I flew AA from LAX to JFK in J class on 5 November. I received an email the day before apologizing that the catering would not be up to their usual standard because they had terminated their catering contract and advising that a USD 200 travel voucher would be posted to me. There was no...

You need to collect baggage and clear customs and immigration at LAX - even when travelling onto JFK on the same flight number. Baggage will already be tagged through to the final destination but the baggage re-check process is very efficient.