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If the pass is still available, my old mother (over 75) will be flying out of Sydney tomorrow on QF and I am sure she would very much appreciate the amazing opportunity to visit the First Class Lounge. Please let me know if it is still available and I will provide you with the details for the...

That fits with my recent experiences there: too few staff for the number of (often time-poor) customers to deliver even service you would get in any decent restaurant. In my view this all adds to the cost cuts in the Qantas First Class lounges: cheaper food options, cheaper champagne and wines...

For me it's actually the other way around - I prefer Moet (and Veuve to a degree) over Pommery. Each to their own ;)

My understanding is that the co-payment (taxes and fuel surcharges) vary daily due to currency movements and due to changes in other items such as the fuel surcharges and sometimes also the airport fees. In my case they worked in my favor: Changing within a Oneworld Reward ticket from one...

And to provide a perfect example of different tasts: I actually prefer AA in J over LA in J. Service can be hit and miss with both, but in my experience it happens much more often that staff on LA just deliver the minimum service and are rarely seen in the cabin except for the meal service.

Hi @madrooster Thank you so much for offering this help! I would great appreciate your calculation for my OWR booking in F (Qantas says it is AUD 2,552.24, which seems too much to me) 1 | JUNE 2020 | QF1 | SYD | LHR | First 2 | JUNE 2020 | BA281 | LHR | LAX | Business 3 | JUNE 2020 | AY2| LAX...

As outlined earlier in the thread, the power imbalance between consumers and companies that can dictate terms on the consumers has been addressed by the ACCC in other industries, but unfortunately not nearly enough in the airline industry. Having a EU 261/2004-style compensation scheme in...

Indeed Nestor is a great asset for Qantas and I wish everyone at the First Class(!) lounge would deliver customer service at his standard.

This is not relevant at all in this case as the privacy laws in some countries (like in Germany) make it illegal to photograph/video someone without his/her permission. The situation in Australia is very different. In regards to the situation describt, while I think that in principle it is a...

At least I am not the only "victim" of this system ;) But honestly if this is a regular occurance, I wonder why this "premium airline" Qantas does not look into it and improves the system? As some have said, the best is not to check in luggage at all, but that is not really possible for a...

Yes, the phone agent gave me the option of picking it up myself or getting it delivered "next week". And all of that with the remark "it should be in Sydney, but this is not sure". My impression is that the bags are not immediately delivered, at least in busy times such as January. As I said...

Earlier this year, I had a frustrating, but also irritating experience with a lost luggage suitcase with Qantas baggage services in Sydney (international). The background is that a suitcase did not arrive with me in Melbourne after my Qantas flight from Singapore. As the final destination of the...

That is a true improvement to have the lifetime SC displayed (again) for people (like me and many others) that have achieved Lifetime Gold. Well done Qantas!

Back on topic and I agree with RichardMEL that this IS a real issue. The plane in its current configuration is a nice place for Australia-Asia flights, but has ZERO special attention to the fact that it will be used for one of the world's longest flights and the lack of any movement area for any...

While I have not yet flown the QF 787 (like any paying passenger), I will avoid flying it, including in J. I think the seat in J is fine and in line with the competition, but I think the extremly low toilet ration on the plane is an embarrisment for a premium airline.

Overall a great development, even for someone in Sydney! I think having first the short leg (to SIN) and then the long leg (SIN to LHR) is much better than the Dubai arrangement. Plus, Singapore is so much more attractive as a stopover destination than Dubai. One aspect / benefit for Qantas...

I have experienced that at several Hilton properties worldwide (just not in AU). Ofter a special (in their view best) section of the restaurant is reserved for the status guests, sometimes this results in particularly good service in this section. Other chains do the same, for example the Crowne...

This has happened twice with inbound CX, outbound BA. Maybe it is a particular issue with BA, but as this has not happened to me at any other major hub airport (even in LHR my luaggage regularly makes a 1.5-hour connection), I now have decided to make longer connections in HKG. By the way, I...

I hope you are HLO because there is no chance that any checked luagguage would make a one-hour connection in HKG in my experience. Even on two-hour connections my checked luaggage never makes it through HKG, so now I am also leaving 3+ hours for connections there if possible.

I don't want to play the devil's advocate here, but I think you need to get realistic: Hardly any airline nowadays will start a new route without government support in some form or another, so I actually think it is reasonable that Qantas also plays the game and tells the WA government that they...