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    Qantas Call Centre Long Wait Times

    So change the KPI’s? A good operation would be measuring “First Call Resolution”
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    Qantas Call Centre Long Wait Times

    Why can’t QF train their call centre agents one simple thing: “If you don’t know the procedure to handle a particular request, put the caller on hold and ask a more experienced colleague or supervisor.” Instead they just say no, it’s not possible and hang up. Customer ends up making multiple...
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    Beware Qantas (again) - adding an infant

    Why can’t QF train their call centre agents one simple thing: “If you don’t know the procedure to handle a particular request, put the caller on hold and ask a more experienced colleague or supervisor.” Instead they just say no, it’s not possible and hang up. Customer ends up making multiple...
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    Lapland for the Polar Night, + Austria and France

    Would definitely recommend to go for it. An otherworldly experience. Surprisingly good - the low angle of the natural light brings out the shadows in the terrain. Additionally, all the major pistes are floodlit. It’s only ‘dark’ at noon like my photos for a couple of weeks either side of...
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    Flying hours in a career

    Chuck Yeager did about 14000. His biography is a great read, highly recommended. Most of those 14,000 would have been in single seaters.
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    Who is going to the USA, who has changed their travel and what will you do differently?

    Don’t take it personally, I am absolutely not having a go at you. Rather just posting my impression of the article. My feeling is that it has been wildly embellished as rage bait. Anonymous traveller, who declined to contact DFAT, so there is no record there. Some of the alleged quotes from...
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    Who is going to the USA, who has changed their travel and what will you do differently?

    Putting it together with some of the more outlandish claims in the article, the article feels like “rage bait”. What really happened probably lies somewhere it the middle.
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    Who is going to the USA, who has changed their travel and what will you do differently?

    This story feels a bit embellished I have to say. “the official told him his visa had been cancelled and that he was banned from entering the US for five years, including as a transit passenger.” The reference to “transit passenger” is suspect. This is not a thing in the US. All incoming...
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    Ethics of status runs

    I guess one solution would be for the airline to allow you to buy a "ghost ticket". Basically you pay the fare, dont fly, but still get the credit. Such tickets would also probably be exempt from airport fees and taxes.
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    Lapland for the Polar Night, + Austria and France

    Seefeld definitely a wonderful option I think. It's quite unlike the major resorts like St Anton etc, where skiing is a big focus. At Seefeld it's a relatively minor attraction. Majority of visitors are not there to ski, but rather to partake in the other non-skl related activities..
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    Duty Free? Sydney - Singapore - coughet

    Yep understandable in the heat of the moment before the situation was clear. I thought you were generalising your example as a response to the OP's question.
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    Duty Free? Sydney - Singapore - coughet

    I guess it's about making a risk judgement. The incident in Laos was from alcohol served over the bar, from an open bottle. The grog in question was a local Laos made "whisky". Pretty much a worst case scenario. So there's 3 risk factors there: Drink prepared over the bar From open bottle A...
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    Duty Free? Sydney - Singapore - coughet

    Might be cheaper just to buy it at a convenience store in Thailand, instead of lugging it all the way from Sydney?
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    AFF Trip Report of the Month

    Awesome, thank you! Didn’t think I had a chance after @Human ‘s epic!
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    New Project Sunrise test flight: Sydney to London over the South Pole in an A380

    Didn't some Qld'er think DST was achieved by slowing the earth's rotation?
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    Change classic rewards flight to day without availability

    You have a greater chance of getting award tickets to the International Space Station than 6 seats from Japan to AU in late January!
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    Lapland for the Polar Night, + Austria and France

    So, closing this one out, some observations: Lapland in winter is absolutely beatiful. Yes it can get cold, but "good cold" - dry and clear. There is something serenely special about the high arctic, especially the light. Trains in mainland Europe between xmas and NY are incredibly busy...
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    Lapland for the Polar Night, + Austria and France

    We depart the Singapore PanPac - nice hotel, would stay again. Head for the airport and visit the Jewel, then head for the Qantas lounge. When we arrive, it's quite empty. However when QF2 from London lands, it fills quickly and it looks like people are being turned away.
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    Change classic rewards flight to day without availability

    6 award tickets from Japan to Australia in late January is nigh on impossible. Yep as per reasons above, ski season and everyone with school age kids wants to travel in that window.
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    Change classic rewards flight to day without availability

    It's the combo of AU School holidays and JP ski season. Japan flights are in peak demand in Dec and (especially) January. And flights back to AU in late January are the peak of the peak, as the school holidays come to an end. Has been that way for many years now. How many seats are you chasing?
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