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Someone posted a photo of the meal provided in J from KUL to BKK. Grim - would take their advice and bring my own food until they sort out the catering.

From their FAQ. Why even put the question there if you're not going to answer it? Doesn't look like they're doing too well in any case - ‘20% of Malaysia Airlines flights delayed’ after catering contract ends.

Seems like there's a bug in the domestic search due to the way flight results page is designed. Domestic search displays the first three paid fare classes for the route, followed by award classes. Generally this is Red e-Deal, Flex and Business - but because MEL to PER has a PE option, it...

I wouldn't say I'm unhappy or it's necessarily bad. However, there can be consistency issues as with all things QF. Of the 10 oneworld airlines I've flown, I'd probably rank the typical J service on QF as an elite member at number 3 behind QR and CX.

That would have been a good service recovery. Unfortunately for me, I only got the other choice from the J menu - an uninspiring chicken.

I do recall the experience as a non-status member on QF to be very average - sometimes you don't get your meal choice, service is quite impersonal. As a WP though, on QF I'll often get the CSM greeting, meal choice before others (sometimes before take off), and a check in from the CSM before...

Checked this morning, still no Points Club. Called yet again asking what happened to the call back from the supervisor. At first I got the same spiel around how everyone is busy and how they can only continue to update the ticket for the back-end team to action. Then I asked for the supervisor...

There are reports (including mine) of the QF IT system dropping Points Club despite re-qualifying, so this could be similar. Did you take any screenshots of your status credits prior to May? What does your activity say regarding expired status credits when your year reset? Did you make sure you...

That looks good, though I have had less then impressive plating on QR as well. I did mention Western airlines though. Once you go ME3, expectations in all areas are generally a lot higher.

I think the presentation is generally quite good compared to other Western airlines. Have you seen the way premium cabin food is presented on BA or AA? Even CX aren't any better then this. Can't exactly expect Michelin star plating in the sky.

Looks better then what they pass off as curry in the lounge.

Three months is beyond ridiculous IMO, especially for a high value customer. I have a screenshot showing I retained PC too, this was already provided to the team.

Update. Still no resolution. I'm thinking the only way to get real traction on this might be to send an email to some executive contacts? Since my original call early August, I've called back weekly for a total of 3 follow-ups, and spoke to a supervisor during the last call. The issue is still...

Log on to your PayPal account and check if there is a transaction pending or confirmed. If there isn't a transaction there, then I'd expect the payment needs to be re-made.

The PNR is created before payment, and ticketed once payment is made. As jpp42 has stated, you need to call up to complete payment and have the itinerary ticketed.

Got the 5000 points or 75 SC's. Might go for the SC's if they count towards lifetime? >20 QF flights and the email says ~30k km's. Surprised it's that much really, most of my long haul flying this year has been with other oneworld carriers.

Kangarooflyer88 has used this 'World Platinum' term to describe Accor Platinum status too. He/she's been called out so many times to the point that I think it's just done to have a laugh at winding people up.

How high value are we talking about? In the five figures? Given it seems to require someone to explicitly put a flag on your passport number, it's odd that they would bother if the claim wasn't processed.

Yes, it would likely be a dedicated channel being broadcast on a satellite rather then using the internet connection and dealing with overheads and other issues related to that. Live TV has been around for years and years, even before the advent of in flight internet. DJ Live2Air service...

My best guess is that it's due to the commission that Accor receives to manage properties that are part of the Mantra group (Mantra, Peppers, BreakFree and Art Series, acquired in 2017/2018). Mantra group properties are typically service apartment style, which probably pay Accor significantly...