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I've recently returned to Qantas (switched to VA + Etihad/SQ back when the fleet was grounded and never looked back). I asked for a status match of my VA platinum - this was denied (in a strangely worded email that effectively said: Qantas absolutely don't status match but send us your travel...

I assume so. We had been chatting earlier in the flight when I woke up at one point and wandered to the galley for some water so it's possible it's just because I'm such a charming and witty conversationalist :p And yes I'm resigned to not getting upgraded on the Friday night red eye out of...

That would have been my angle as well. Flight was tolerable enough anyway. Ate in the lounge, advised CSM not to wake me for food, and thanks to a couple of sleeping tablets, an exit row seat and a carry-on luggage DIY foot rest was able to sleep most of the flight. CSM snuck me an express...

Denied. Lounge staff advised business was oversold and one passenger was involuntarily downgraded.

Hi guys, have recently been flying Qantas again. Currently Gold. Have an H class flight booked for the 24th from Singapore to Sydney but EF is showing business is sold out so zero chance of an upgrade. Saturday 25th is showing J8 C3. Trying to weigh up moving my flight out a day. Staying here...

Will they also be renovating every other airport terminal they fly in and out of? Because if not passengers will have an inconsistent experience. Seems they still have a LCC mentality. FAIL. Am I doing this right?

Virgin introduces the best domestic aircraft fit-out in the country in the clearest sign yet that they are failing.

Platinum tags are purple on the reverse side.

Sunday's flight ticked me over. Took slightly longer than expected...

I'd expect and demand at a minimum a full refund of the ticket plus an incentive to try Qantas again, whether through cash compensation, a flight voucher, upgrade voucher or similar. Qantas may outsource catering but that doesn't absolve them of the need to make good on the issue - they own...

Well I just received it but it's still no use to me. Double points next time please.

The word on Twitter is that there's now a curtain. A curtain! https://twitter.com/#!/donniebrowne/status/184451516021751809 Of course, by "the word" I mean a single, uncorroborated account. But still. Has anyone spotted the mythical curtain? I'm flying on Thursday so will be sure to pay close...

I'm 70 points away with 7 months to go and didn't get it. If that was te criteria then I'd have expected to be targeted!

No offer here, though I already have enough flights booked in that period that I'll tick over and renew platinum by April 15th so no great loss. I'd rather have double points!

I've used Addison Lee Minicabs - the largest London minicab company and the service was fine, though the sedan cars are a bit lacking compared to what you'd find in an equivalent Australian private car service - so I stumped up the small amount extra on the return transfer for an E-Class Merc...

It's a shared terminal. The extent to which security will be congested on a given day is going to vary depending on which other flights are operating, how heavily loaded they are, how familiar with screening procedures the other PAX are, and can be impacted by staffing issues or equipment issues...

Our corporate travel agent is Egencia and I have earned HH points and received status recognition on every single trip.

I'm sitting on 490 but will add 280 to that balance today... off to LHR in J. So, should tick over soon... :)

Most decent insurance policies will reimburse you the equivalent published cash value of the ticket. Do be careful though as some policies will only pay you the FF program's published equivalent cash value of the points. That could be the difference between getting, say, $4k for a...

Actually not really - I gave up on attempting to use the iPad and still had in sufficient room. I've sat in Row 3 and enjoyed the flexi snacks probably two dozen times in the last four months and haven't had this problem before - but then I almost never sit in the window seat and today's middle...