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I would never give up. There is nothing to lose now, so take your time and persist. I would write several polite short letters to the heirarchy, the MD, the customer service CEO, etc. Indicate that you have sent multiple letters but don't say to whom. And keep doing it. I did this once with a...

You're lucky. I called recently to simply request a refund on a flight cancelled by Qantas. The recording told me the wait would be two hours. I eventually had an online chat with a robot, but six weeks on I'm still waiting for my refund for a flight that Qantas cancelled at the last minute. I...

United Airlines, seven hours out over the Pacific, en route from LAX to Sydney, Boeing 747. "Lays and gentlemen, this is the captain. We have lost oil pressure on one engine and are shutting it down and diverting to Hawaii. We will be dumping fuel......" I didn't hear the rest. The plane went...

Not so fast! I doubt if Virgin will be picking up the ex Jetgo passengers in Melbourne who were booked on the one hour flight to Dubbo, or Brisbane. Jetgo have been flying people to and from Brisbane and Melbourne on a one hour flight for about three years.

Also, rumours of the death of Jetgo may be premature. They have not gone out of business yet.

A lot of people make the mistake of assuming Rex is an insignificant little airline that just survives. The reality is vey different. It is a very efficiently run airline that makes consistent profits, pays dividends, and owns its aircraft. Also many people would be surprised to know that its...

Yes they did. Under aviation rules, Rex planes were under the size that required screening. No issue there. But Qantas, who compete with Rex at Dubbo, saw a shrewd opportunity. So Qantas announced with much fanfare that they would introduce an occasional flight in to Dubbo of a larger aircraft...

The original story I heard publicly is that when Jetgo first came to Dubbo, they were offered a holiday for some airport fees for a period, - a not uncommon scenario. An argument developed over the terms of the holiday. Jetgo did not want to pay fees that they claimed were waived by Dubbo...

I use my ordinary gold Amex card for bookings. Last year we booked and paid for two business class tickets to Europe with Singapore Airlines. At the last minute, my wife had a major medical issue that prevented us from going. She is not the primary card holder, but Amex refunded the full fare...

I save all my points for the SYD - LAX route. (21 return trips so far) The flat bed means the difference between enduring jet lag for days, versus hit the ground running. Its an amazing difference. But there are other advantages. I checked in once at an internal US airport to be told that there...

It pays to be paranoid. I rented a car for two days from a well known name in New Mexico. The same company name in Australia is an entirely different entity so I won't mention its name. My scam went like this. I rented the car for two days of local driving in Gallup NM. All of the 50 miles of...

A few years ago I bought business class tickets to London from Sydney with an online travel agent. Not Expedia. I was specifically told, "no confirmation necessary" and I had a paper ticket. Upon checking in I was told that the agent had not completed some procedure and there were no business...

If you think that economy in an A380 for 14 hours is bad, consider this true story of mine. I booked a business class fare (2) to London from Sydney with a very well known and still operating online travel agent. It was near the end of the paper ticket days. Everything was fine, the agent said...

No contest, it has to be electronic only. Why? Because I want to have exactly the same information on my screen, as is in the airline's computer. Why? A couple of year's ago I bought two business class seats to London, the airline is not the issue so I won't mention its name. We had fully paid...