Kit traveler
Junior Member
- Joined
- Feb 9, 2012
- Posts
- 21
I've booked my flight from HK-SYD using points back in Feb. I was then given the choice to pick my seats. Then over the last weekend I've decided to change my seats to the rear section since its a A380. I've got the call the next day from Qantas and said I've owed them money for the new seats allocation! I've told them that when I changed my seats the website says I've credit with them and no payment was required. They basically said their system made a mistake in my initial booking and now the system pick it up and it's my bad luck and I have to pay!
Is Qantas turning into a low cost carrier? I told them no other premium airlines charge for seats allocation and the rude customer service staff said "oh no, other premium airlines are charging seats too". Yes exit rows maybe, not picking any other seats.
Am I the only one with this bad experience with QF? Will love to hear from other fellow AFF sharing their experiences.
Is Qantas turning into a low cost carrier? I told them no other premium airlines charge for seats allocation and the rude customer service staff said "oh no, other premium airlines are charging seats too". Yes exit rows maybe, not picking any other seats.
Am I the only one with this bad experience with QF? Will love to hear from other fellow AFF sharing their experiences.