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  1. Red Roo

    Red Roo Update

    Hi everyone, we’d like to let you know that Red Roo will be taking a break from servicing customers here and other like fora. We’ll still be monitoring conversations and feedback to continually improve your experience with us. As always if you need to get in touch, we have 24/7 support on...
  2. Red Roo

    Qantas Brisbane International Business Lounge

    To celebrate the opening of our new Qantas Business International Lounge in Brisbane Airport we will be hosting an opening event with champagne breakfast at the new Business Lounge on the 18th of October. For a chance to win an invitation, send Red Roo a private message briefly detailing the...
  3. Red Roo

    Involuntarily forced from business to economy

    Hi Mark3000, We'd like to look into this, please check your Inbox. Many thanks, Red Roo
  4. Red Roo

    New PJs?

    Our new first class pyjamas will be available on all flights from 21 October. To learn more about the new design, visit the Qantas Newsroom: QANTAS UNVEILS NEW FIRST CLASS DESIGNER PYJAMAS - Qantas News Room Red Roo
  5. Red Roo

    Baggage allowance for SG QFF

    Hi Longtoo, Your non-ticketed allowance as a Gold Frequent Flyer will not apply on the booking as Vietnam Airlines does not recognise that benefit. You will be charged excess at Sydney Airport if over your ticketed amount. Hope this clears it up. Red Roo
  6. Red Roo

    Question for RedRoo: has QF stopped selling EK F class ticxs (Au - NZ)?

    UPDATE: The QF/EK Codeshares Trans Tasman flights have been loaded for purchase. Red Roo
  7. Red Roo

    Question for RedRoo: has QF stopped selling EK F class ticxs (Au - NZ)?

    You got me! Long day typing, it can get to you sometimes. Thanks!
  8. Red Roo

    Question for RedRoo: has QF stopped selling EK F class ticxs (Au - NZ)?

    Hi, just checked this out and there aren't any fares loaded in our systems for SYD - NZ past 30 October 2016. Emirates haven't loaded these fares with us, I've been told if you wait about 24 hours and try again they should appear. If this isn't the case, can you let me know and I will raise it...
  9. Red Roo

    QF website is a nightmare

    Hi, I can look in to this for you. Can you please message me your booking reference? Red Roo
  10. Red Roo

    50% Bonus SCs, 50% Bonus Points Offers (Targeted)

    Hmm, that can be tricky. I can get our product specialist to take a look for you. Can you please send me a message with the bookings you made? Red Roo
  11. Red Roo

    How to get updated eticket

    It should usually happen automatically but something may have happened in the process that required it to be manually checked. Glad to hear our Facebook gurus sorted it out for you. Red Roo
  12. Red Roo

    Award booking cancelled without notice

    Hi, We're keen to get this one sorted for you and sincerely apologise! Are you able to PM us your booking reference and FF number? Red Roo
  13. Red Roo

    Earning QFF points on an AA flight?

    Hi J, If you have an e-ticket, then the specific letter class should be listed on it. However, if you have an itinerary from a travel agent, then you can check directly with them as to what they've booked on your behalf. If you're still unsure, please send us your Frequent Flyer number and...
  14. Red Roo

    Qantas Cash Card

    That's correct, there is no minimum spend per transaction required to use the card. You can view all limits here: https://www.qantascash.com/rates-fees/limits/ Cheers, Red Roo
  15. Red Roo

    Qantas Below the Wing Tour - 9 August 2016

    A big thanks to everyone who entered the #QFbelowthewing competition, and congratulations to our winners, all of the photos being posted are stunning! Keep your eye out for more opportunities like this one. Cheers, Red Roo
  16. Red Roo

    Question on upgrades - one leg of multi-sector flight

    Pleased to hear you received the upgrade and enjoyed it :)
  17. Red Roo

    Qantas Call Centre

    Hi, I would like to sincerely apologise for the way in which this matter has been handled. I have just spoken with our Frequent Flyer team and they have processed the refund of the 15,000 Points. I have also passed on your comments to the relevant Managers. If there is anything else you need...
  18. Red Roo

    Qantas Below the Wing Tour - 9 August 2016

    David Crotty will be there to share his expertise :)
  19. Red Roo

    Qantas Below the Wing Tour - 9 August 2016

    To coincide with National Engineering week we are hosting an exclusive half day visit to the Qantas Jetbase in Sydney on the 9th of August including a below the wing hangar tour and the opportunity to lose yourself in historic aviation artefacts and memorabilia at Qantas’ private engineering...
  20. Red Roo

    Domestic J Lounge Plate O' The Day times?

    Hi, Below is an approximate guide of our dining services in the Lounge. Breakfast plate of the day offered from 6am until consumed Afternoon plate of the day from 2-5pm Evening plate of the day from 5pm until consumed Diner in the business lounge from 4-6pm coughtail hour in our Business...
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