@VirginAtlantic VS to trial Google Glass in an attempt to improve service

[markis10]

Concierge staff in the airline’s Upper Class Wing will be using Google Glass and other wearable technology as part of a six week pilot scheme in an industry first.

Staff will use the Glass google to update passengers on their latest flight information, weather and local events at their destination and translate any foreign language information.

In the future, the technology could also tell airline staff their passengers’ dietary and refreshment preferences.

Virgin Atlantic launches Google Glass pilot scheme - Telegraph

 

[TomVexille]

Sounds cool. Will be interesting to see how well it really works.

 

[samh004]

But nothing will ever beat just reading a cheat sheet about your customer back of house and remembering it all, instead of relying on technology

Sort of like how it feels better to get a greeting onboard QF if they're not reading off the manifest/iPad. Feels more professional. Granted this is very unobtrusive.

 

[markis10]

But nothing will ever beat just reading a cheat sheet about your customer back of house and remembering it all, instead of relying on technology

Sort of like how it feels better to get a greeting onboard QF if they're not reading off the manifest/iPad. Feels more professional. Granted this is very unobtrusive.

I think google glass will beat it, its just not about names if you actually read the article, its updated connection info etc.

 

[samh004]

I think google glass will beat it, its just not about names if you actually read the article, its updated connection info etc.

If they can use it properly

 

[TomVexille]

If they can use it properly

That being the key

 

[dajop]

If they can use it properly

Can use it properly? Or are motivated to use it properly?

 

[SeatBackForward]

Can use it properly? Or are motivated to use it properly?

Maybe they'll just waste their time at work checking out YouTube, twitter, AFF etc...

 

[Danger]

This @ symbol at the front of thread titles, does that relate to Twitter somehow? It seems to create an unnecesary hurdle with searches. For example, searching for "Virgin+Atlantic" doesn't return this thread; only "virginatlantic" does, which I wouldn't think would be how most people search.

 

[JohnK]

This @ symbol at the front of thread titles, does that relate to Twitter somehow?

I mentioned it in the off-Topic thread. Seems this trend is quite popular with a few people who use Twitter.

 

[UP4014]

Virgin Atlantic (Virgin culture it seems) will start something tech then end it before rolling it out.

Without knowing the cost, will it add value to the bottom line, when when will the payback be?

 

[Danger]

I mentioned it in the off-Topic thread. Seems this trend is quite popular with a few people who use Twitter.

I thought it must be Twitter.

It's a shame it makes the search function useless. The last thing we need, in my opinion, is more threads on existing topics.