Maybe i have watched too many "Undercover Boss" episodes BUT.....
As i noted in another forum maybe its time for AJ and others to get out into other carriers offerings so they can see for themselves what the competition is offering? On these forums you read about the better options in every flying class (PE debatable) on other airlines so maybe its time they spent a week sampling other airlines offerings to see why QF is no longer seen as the carrier of choice for some.
They should sample each airlines
- Website
- Check in process / seat selection
- Lounge offerings
- In flight product
- Arrival procedures.
I am sure QF has people already doing this but i really feel that AJ and others need to see for themselves where the competition is at. Maybe it will be an eye opener, maybe not.