AnotherWorld
Junior Member
- Joined
- Feb 14, 2013
- Posts
- 34
I spend at least 25 minutes per call whenever I call them. It is as though they are reading, very slowly, from a book. Their english is fine but their communication skills are pathetic. Today was a 41 minute call to change two tickets. I was also charged over $250 for both ticket changes a day or two later than the booked date. I asked why is it so expensive and her reply was "The price went up yesterday". I have read others being overcharged by the call centre and now I feel ripped off. Is this normal to change standard economy class tickets for them?