QF Tokyo to Syd to BKK help!

[Ben174]

I am not sure what to do / if this is crazy / doable.

I have a flight Mel to syd syd to bkk on qf Monday April 8 for personal holiday. This was all well and good until work has now just informed me I could be being flown to Tokyo April 4 - Apr 7!

If this happens it would mean flying qf22 landing Sydney at 6am and flying to bkk at 9.30 odd from syd same day !

Would be seperate PNRs so would bags get checked through still? I'd also miss my Mel to syd flight so would this cause problems ?

It sounds like a trip from hell I know but I am stuck with it if the boss says Tokyo has to happen.

Any pointers / tips ?

 

[MYT105]

Depends on what type of tickets conditions you have, you could cancel or change the dates on them, then get a flight from Tokyo to Bangkok direct. But if you are chasing SC's and points then you do the flights, and if WP enjoy the time in the F lounge.

But unless they are in J or F then I would be trying to go direct and get a refund on my personal flights and let work pay for Tokyo to BKK as it would be probably less then to SYD, so everyone is in front.

 

[Ben174]

Situation is the Mel-Syd-BKK leg is a return leg and ive already made the max changes on it / cant refund , was on a heavy restricted J fare so its a bed at least!

The flight to and from Tokyo is in Premium, but if i have to land in syd and jump a flight to BKK i guess its worth the 30,000 points to upgrade to J on the return leg (unfortunately its not the 4 class 747 when i fly home from nrt, so have to pray for upgrade).

So if Tokyo is forced on me with work, ill have to do the lots of flying (i am WP yes so F lounge is a plus). But main concerns are:

Will luggage interline from Tokyo to BKK.

As i wont take the mel-syd flight (on the bkk flight), will that cause problems ? Should i call qantas and have that leg cancelled?

What if heaven forbid The QF22 from NRT is delayed or cancelled, do i have any protection for my flight to BKK?

 

[madrooster]

Would be seperate PNRs so would bags get checked through still? I'd also miss my Mel to syd flight so would this cause problems ?

If your MEL-SYD-BKK is on the one PNR, missing the MEL-SYD will cause the entire itinerary to be cancelled. You either need to:

1. Have the BKK booking changed to just SYD-BKK - baggage won't be an issue, NRT will be able to through-check the baggage, just give them the other PNR
2. As has already been mentioned, cancel the MEL-SYD-BKK and do a direct NRT-BKK booking (but make work pay for it instead of paying for the return flight)

 

[Ben174]

Guess its a SC earner, and will requal me for WP within 3 months of my member start date but apart from that not looking forward to it!

 

[Ben174]

Sorry guys, i saw i posted this in Emirates/QF, instead of just Qantas section, could a mod or admin please move?! Sorry!

 

[Ben174]

Spoke to QF< didnt get much info apart from that if the tokyo flight was delayed or cancelled i wouldnt get compensation for missing the BKK flight or accom etc as such, but as im on a Business ticket with no fare difference or change fees from syd i could conceivably call and change flight (to the QF codeshare emirates i am not sure, but maybe to the next day at least).

As for baggage interline and the mel-syd leg, the agent couldnt help so much and said a customer supervisor would call back! Bit disappointed they couldnt advise on phone there and then!

 

[ozbeachbabe]

Is the MEL/SYD/BKK all on QF or are you on TG SYD/BKK?

 

[Ben174]

Syd bkk is qf in J

 

[ozbeachbabe]

Syd bkk is qf in J

Well as long as QF can delete the MEL/SYD flight, when you checkin at NRT you can tell them you have a connecting flight SYD/BKK so they can check your bags through to BKK & issue both boarding passes so you would just be a transit pax and therefore remain airside in SYD.

As your connecting flight is QF (or even if it was another OW airline) if your QF NRT/SYD flight was late causing you to miss your connecting QF flight they'd have to rebook you. It doesn't matter that they're on separate pnrs.

 

[Ben174]

So i have been going back and forth with Qantas Platinum Customer Care now, and its not going well, for them to remove the Mel-SYD leg of my Mel-SYd-BKK flight itineary in J they want me to pay another $600 !, to fly LESS, and let them basically sell another seat on that mel-syd flight too. Has anyone heard of this or know how to get around this? I find it absurd to have to pay $600 fee to fly less, especially when it could mean me cancelling my other flight with QF and getting a refund (entitled to on fare) and thus costing Qantas near $4,000 in refund to me? This doesnt seem right!

 

[JohnK]

As your connecting flight is QF (or even if it was another OW airline) if your QF NRT/SYD flight was late causing you to miss your connecting QF flight they'd have to rebook you. It doesn't matter that they're on separate pnrs.

Is this just with Qantas or any OW airline?

 

[madrooster]

So i have been going back and forth with Qantas Platinum Customer Care now, and its not going well, for them to remove the Mel-SYD leg of my Mel-SYd-BKK flight itineary in J they want me to pay another $600 !, to fly LESS, and let them basically sell another seat on that mel-syd flight too. Has anyone heard of this or know how to get around this? I find it absurd to have to pay $600 fee to fly less, especially when it could mean me cancelling my other flight with QF and getting a refund (entitled to on fare) and thus costing Qantas near $4,000 in refund to me? This doesnt seem right!

Seeing as you are allowed a refund, I would assume it would also allow changes (it would be weird for it to allow refunds but not changes).

Assuming that is the case, the difference is most likely due to a change in fare price as when a change is made to the origin or destination the fare would need to be recalculated from scratch (and then the credit is applied).

 

[Ben174]

The refund is on my new ticket. I have 2 PNR's one old which is my return flight being Mel-Syd-BKK in J (fare based in Thailand so fare rules are changes are allowed with no fare difference or fees charged).

The PNR which i say i will cancel and refund is my Syd - NRT return ticket which i recently bought hoping I would fly back in to SYD from NRT and jump on my BKK bound flight and that Qantas could just cut out the Mel-SYD part of that BKK flight.


Spoke to multiple people on the phone and was told that for the BKK itineary, althoguh changes etc allowed, to cancel the Mel-SYD flight on it so that in NRT they could check me through would require a fee of over $600. This seems absurd ? And for a Platinum for more than 6 years now you would think they could just cancel the mel-syd flight no problems? im flying less, not asking for a refund for that leg, and letting them sell that seat to someone else theoretically, and they want money?


With the refund, if im forced to pay the $600 change fee, i will, but it will cost Qantas over 4k cause ill cancel the NRT flight, get refund i have with them and go on JAL.

Dont understand QF sometimes!

 

[madrooster]

The refund is on my new ticket. I have 2 PNR's one old which is my return flight being Mel-Syd-BKK in J (fare based in Thailand so fare rules are changes are allowed with no fare difference or fees charged).

The PNR which i say i will cancel and refund is my Syd - NRT return ticket which i recently bought hoping I would fly back in to SYD from NRT and jump on my BKK bound flight and that Qantas could just cut out the Mel-SYD part of that BKK flight.


Spoke to multiple people on the phone and was told that for the BKK itineary, althoguh changes etc allowed, to cancel the Mel-SYD flight on it so that in NRT they could check me through would require a fee of over $600. This seems absurd ? And for a Platinum for more than 6 years now you would think they could just cancel the mel-syd flight no problems? im flying less, not asking for a refund for that leg, and letting them sell that seat to someone else theoretically, and they want money?


With the refund, if im forced to pay the $600 change fee, i will, but it will cost Qantas over 4k cause ill cancel the NRT flight, get refund i have with them and go on JAL.

Dont understand QF sometimes!

No fare difference is usually to do with change of date within the fare basis validity - you are doing a change of origin/destination which requires that segment to be recalculated with whatever the current fares are. That's where the $600 is coming from, it's probably not a fee but most likely the fare difference.

I'm not sure how going with JAL will solve your problem unless you mean you will cancel the BKK ticket and book a NRT-BKK with JAL?

 

[Ben174]

No fare difference is usually to do with change of date within the fare basis validity - you are doing a change of origin/destination which requires that segment to be recalculated with whatever the current fares are. That's where the $600 is coming from, it's probably not a fee but most likely the fare difference.

I'm not sure how going with JAL will solve your problem unless you mean you will cancel the BKK ticket and book a NRT-BKK with JAL?

No my BKK will stay the same, its a return leg, no cancel no refund. Called again, they said its not fare difference, its a reissuing fee for them to remove the mel-syd leg. $600 for 10 minutes work of an agent? ANd i thought my lawyer screwed me!

My flight Syd-NRT out of principal i would cancel (i know pety), but getting back 4k off qantas for them charging me $600 for such a bullcrap thing wouldn't bother me. And being OW, JAL would still be able to connect me to my QF BKK trip anyway, so would rather give someone else the money.

Have tweeted them , and sent a form in, will hope by Tuesday maybe one of them do something, service fee of $65 or whatever it is i am fine with, yes im using qantas resources fine, but $600 + no

 

[madrooster]

And being OW, JAL would still be able to connect me to my QF BKK trip anyway, so would rather give someone else the money.

This is what I was referring to in my previous reply. How is JL going to connect you to your SYD-BKK if the MEL-SYD is not flown (assuming you do not change it)?

No matter if you book SYD-NRT return with JL or QF you will still be a no-show for the MEL-SYD flight. Keep in mind JL771 arrives in SYD 20 minutes before QF22 - hardly any difference whatsoever.

I would be asking for a breakdown of what that $600 reissue fee involves (I assume they are talking $600 AUD and not 600 baht as that's a very different story).

 

[Ben174]

I am saying if I am forced to pay the fee then why should I give more business to qantas when I could go jal for same price. In effect I would pay the $600. But get a refund from qantas for my nrt flight costing qantas many more thousands and would fly Jal at a slightly less cost. Yes it's child like but you know it is what it is.

Spoke to 3 agents about the fee one a supervisor and all they say is that is the itineary change fee for canceling one leg of the trip and they assure me it's nothing to do with fare difference etc ! Just seems absurd. If I was on a fare difference or something well that's one thing but they are straight up saying its no fare difference and its a standard charge for this

 

[ozbeachbabe]

What was the end result?