poor recognition of Oneworld status and pathetic response from Qantas CS

[ComeFlyWithMe]

I say to the OP and their supporters, suck it up, princess.

Next time, book it on a single ticket. Then you will be looked after. Stop trying to game the system then blame the very system you're trying to game. If you want to game the system, know the rules.

 

[amaroo]

Are you genuinely serious? It's never happened to me. Not even on sale or red-e fares. Post a few examples?

Dead set? Thats like asking for proof that the sun will rise in the morning!

 

[mannej]

Until the OP confirms, a lot of the information is still speculation.

However, I am sure QF have a hierarchy of who they move in situations like this. No offence, but highlighting the CoC after the flight times not being guaranteed doesn't prove anything. You keep saying that QF have that commitment, but IMO the weasel word here is reasonable. Hence why I believe that part to be lip service only. The most binding part of that section 9 would be the first point. Hence why I think the point is being missed completely here.

If it was separate tickets, I don't imagine that would worry QF too much. Especially considering that you can book QF and UA on a connection like that on the same ticket.

The OP has stated that there was a bit of worry with the 30 minute delay. To me that indicates that there was never enough time between flights if indeed it was an unprotected connection.

Delays happen, and in this case it has been to the detriment of the OP. IMO - lesson learned for next time!

 

[ComeFlyWithMe]

Until the OP confirms, a lot of the information is still speculation.

However, I am sure QF have a hierarchy of who they move in situations like this. No offence, but highlighting the CoC after the flight times not being guaranteed doesn't prove anything. You keep saying that QF have that commitment, but IMO the weasel word here is reasonable. Hence why I believe that part to be lip service only. The most binding part of that section 9 would be the first point. Hence why I think the point is being missed completely here.

If it was separate tickets, I don't imagine that would worry QF too much. Especially considering that you can book QF and UA on a connection like that on the same ticket.

The OP has stated that there was a bit of worry with the 30 minute delay. To me that indicates that there was never enough time between flights if indeed it was an unprotected connection.

Delays happen, and in this case it has been to the detriment of the OP. IMO - lesson learned for next time!

I think it is clear it wasn't ticketed together if you read the OP, otherwise it would have been QF's responsibility as the delayed carrier to accommodate the passenger on another flight to their final destination.

 

[CaviAck]

If we do a little digging into the previous thread started by the OP, it will show that the two flights are on separate PNRs.

Assuming that he's talking about this flight for this time of year; IIRC he never mentioned dates on his previous post but the flights match (LAX-SYD-BNE vv)

 

[mannej]

I think it is clear it wasn't ticketed together if you read the OP, otherwise it would have been QF's responsibility as the delayed carrier to accommodate the passenger on another flight to their final destination.

That I agree with, although I don't think it has been explicitly stated that is all.

 

[ajw373]

Wrong again. The refund is only if the customer doesn't want to accept the Qantas offer of alternative services after Qantas makes endeavours to rebook the customer on the next available flight. I have many personal experiences with Qantas on this matter. A refund has always been the last resort.

Why do you keep saying I am wrong, and then in the next breath basically repeat what I said in another way? I will say it again Qantas will get you from A to B or give you back your money. Now must admit my statement was pretty broad without any caveats, all you have done is said I am wrong and then put in place the caveat that it is only if the customer doesn't want to accept the change by Qantas. Now take my comment out of isolation and you may have a point, but in the context of this discussion, which you have been very active you said the same as me, but I am wrong? Hmmm

 

[ftm]

QF may have had the choice to move the OP pax to another flight. But the pax also had the choice to buy a more expensive ticket to enable that change under the fare rules, rather than relying on a favour because of OW status. And they had the choice to pay the fare difference to move to the desired flight.

They chose not to.

They also had the choice to combine the flight on the same ticket with UA, or to allow more time for the connection.

They chose not to.

So Qantas had one choice, but the pax had many. And this becomes QF's fault?

 

[Hvr]

I say to the OP and their supporters, suck it up, princess.

Next time, book it on a single ticket. Then you will be looked after. Stop trying to game the system then blame the very system you're trying to game. If you want to game the system, know the rules.

Sums it up in a few concise sentences.

 

[Simo]

Poor customer service from QF regardless of status.

 

[Austman]

Sure the OP could have, and probably should have, booked their full trip in other ways. But again, for this matter, they only wanted/needed punctuality BNE to SYD. They were trying to game the system? Is Qantas really fault free?

1. Qantas informs the OP that their flight is delayed 30 minutes.
2. Qantas has Conditions of Carriage and a Passenger Charter that details their commitments to punctuality and what actions they will take in the event of a flight delay. Neither mention fare restrictions. Neither mention how long the delay has to be.
3. Qantas refuses to implement their their Conditions of Carriage and Passenger Charter.

Sure Qantas only says they will "use reasonable endeavours to rebook you on the next available flight on our services at no additional cost to you. Alternatively, if we are unable to rebook you on services acceptable to you, we will refund the applicable fare". But there's no mention of any fare restrictions - so where was the "reasonable endeavour"? They told the OP a flight move was OK except for the fare restriction. I suppose the OP could have taken the refund and bought a new ticket instead. I've taken that option myself sometimes. But I suspect the refund offer was not made either. The fault here is that Qantas didn't offer the flight change, as they say they will endeavour to do, for a delayed flight.

My guess is that, at 30 minutes, Altea hadn't classified the event as a delay. But at some point between 31 and 60 minutes delay, that changed and Altea lifted the flight move restriction.

I've generally had good experiences on red-e tickets when my flights have been delayed. I've never had the fare rule used as a reason to refuse a change. But I don't think I've ever requested a flight change when the delay was just 30 minutes either...

 

[ajw373]

Sure the OP could have, and probably should have, booked their full trip in other ways. But again, for this matter, they only wanted/needed punctuality BNE to SYD. They were trying to game the system? Is Qantas really fault free?

1. Qantas informs the OP that their flight is delayed 30 minutes.
2. Qantas has Conditions of Carriage and a Passenger Charter that details their commitments to punctuality and what actions they will take in the event of a flight delay. Neither mention fare restrictions. Neither mention how long the delay has to be.
3. Qantas refuses to implement their their Conditions of Carriage and Passenger Charter.

If you read what the OP says they did actually offer to move after the flight was delayed by more than 30 minutes, just that it was then too late for their bags. So don't see how they have refused to impliment their Conditions of Carriage and Passenger Charter, and even then it is only best effort anyway.

 

[drron]

The only problem with your reasoning austman is that everyone on the OPs flight was delayed by the same amount of time.So at 30 minutes delay they all should have been offered the earlier flight?Your interpretation of their Conditions of carriage and Passenger Charter seems to suggest thats what should be done.Clearly that is not possible.So how do they choose.Common sense tells me that QF elites and those with onward connections on QF would be the first on their list.And you and I have no idea how many of those there were do we?So i really dont see how you can be so confident QF is in the wrong.
And although my International connections in Sydney are all on the same PNR and on OW I still normally go to Sydney at least 1 day prior to my international flight.

 

[mannej]

The only problem with your reasoning austman is that everyone on the OPs flight was delayed by the same amount of time.So at 30 minutes delay they all should have been offered the earlier flight?Your interpretation of their Conditions of carriage and Passenger Charter seems to suggest thats what should be done.Clearly that is not possible.So how do they choose.Common sense tells me that QF elites and those with onward connections on QF would be the first on their list.And you and I have no idea how many of those there were do we?So i really dont see how you can be so confident QF is in the wrong.
And although my International connections in Sydney are all on the same PNR and on OW I still normally go to Sydney at least 1 day prior to my international flight.

I don't see how this is so hard to see?

 

[Stoopidsteve]

I have a feeling that no-one is going to back down on this one, each being convinced they are right.

Can we agree to disagree on this one and let it die now please?

I also note the OP has been markedly absent from the ongoing "discussion".

 

[anat0l]

Just a quick response in relation to the original subject matter, I have usually found that recognition of OneWorld status with other OneWorld members is almost non-existent, have been very disappointed many times. Star Alliance seem to be far better at recognising status across their member airlines.

Interesting - my experience has been the opposite.

Definitely, some airlines do it better (or worse!) than others.

 

[ozflier]

Well, I had one last try and rang corporate headquarters some 4 weeks ago and was put thru to an assistant to the new head of QF loyalty services. We had a discussion and, he or his boss, were to get back to me .

Not so far.

So I give up.

 

[Baysider]

Well I have just slipped from QF WP back to Gold. Can't say I noticed any special treatment while I was WP, and in fact some poor OW treatment, so I'll be interested if I notice any difference now that I am back to Gold. In contrast I am now *A gold (Turkish) and the treatment seems much better than QF WP. Go figure.