Forced stopver due to flight being changed - who pays for accommodation?

[Rebecca Young]

Hello, I hope someone can help me. I booked (through expedia.com.au) flights from Osaka to Vancouver departing 20 December. The flights are Asiana to Seoul with a four hour stop and then Air Canada to Vancouver. Expedia have advised me that Air Canada have changed the flight to Seoul and we are now to depart Osaka on the 19th. This will mean we have 28 hours in Seoul.

Does anyone know if Expedia or Air Canada should be providing accommodation (it wasn't offered in my initial conversation with Expedia)?

Thanks

 

[ozbeachbabe]

Hello, I hope someone can help me. I booked (through expedia.com.au) flights from Osaka to Vancouver departing 20 December. The flights are Asiana to Seoul with a four hour stop and then Air Canada to Vancouver. Expedia have advised me that Air Canada have changed the flight to Seoul and we are now to depart Osaka on the 19th. This will mean we have 28 hours in Seoul.

Does anyone know if Expedia or Air Canada should be providing accommodation (it wasn't offered in my initial conversation with Expedia)?

Thanks

If anyone is to pay it's the airline however I think this would only be the case if your forward travel has already commenced and eg if Asiana was the first carrier & their flight was delayed they may put you up in a hotel if you were to miss your onward connection with AC.

It may also depend if the flights are on two separate tickets ie if OZ issued a ticket for OSA/SEL on their ticket stock & AC issued the SEL/YVR on theirs, as far as AC are concerned your journey starts in SEL & finishes in YVR so they would treat SEL as your 'home' port.

You could ask Expedia if both flights are on the same ticket & if they are if they can ask AC if they will pay for the hotel. If it's separate tickets you could ask Expedia if they will pay for the hotel.

You could check with your travel insurance company and see if they will cover the expenses but they may only do so if travel has already commenced and it's an unforeseen circumstance.

 

[mannej]

I believe both the Travel Agent and airline will say that due to the ample notice, it will be you who is responsible for the accomodation costs.

 

[Moopere]

I believe both the Travel Agent and airline will say that due to the ample notice, it will be you who is responsible for the accomodation costs.

Yes, I'm sure they would try this on. But, this would only wash with me if they allowed no penalty cancellation of the flight.

 

[mannej]

Yes, I'm sure they would try this on. But, this would only wash with me if they allowed no penalty cancellation of the flight.

With a bit of research, it may end up working in your favour if you we're able to cancel without penalty.

 

[ftm]

Were these your original flights on 20 December?

OZ 111 KIX ICN 1250 1440
AC 064 ICN YVR 1755 1055

They are still showing as available and even if there has been a reschedule, the connect time is still well above the minimum... if these aren't your flights, then ask for them. You're allowed to in the case of an involuntary schedule change. Assuming it is all on one ticket.

FTM