dougieboy
Member
- Joined
- Apr 19, 2011
- Posts
- 103
I took advantage of buying a prem economy ticket on special in May for travel BNE-JFK, instead of usually booking the ticket online through the Qantas website. I had to cancel the ticket on the 20th July, and was advised intially 2 weeks. After 2 weeks, I gave FC a call and was advised it can take up to 12 weeks to refund! Gave qantas a call and they confirmed the funds were released back to the company on the 27th July (5 business days). The qantas rep took the time to explain had I booked with them I would have received the funds 2-5 working days in my bank account less the cancel fee. I appreciate that a few weeks for processing time for each company is fair and reasonable, however when FC agent tells you the funds are still with Qantas and not on the desk of the accounts payable department clerk, and the cancellation charge is $500, I'll book direct with the airline next time. Oh and I'm still waiting for my refund, and received no calls from agent as to where its at.
Have never used flight centre before, and I don't think I ever will again. The cancellation fee seems a bit high too, I bought a T ticket on premium economy and I can't see how it would cost that much ($300 in the t&c's for QF, the rest as FC), but again, I was told the entire lot was for the qantas cancellation charge. Wondered if I was just lied to by the FC agent. I booked and paid tickets on AA for US domestic flights and was able to obtain a 12 month credit (mix of first and economy bookings).
Keen to hear other people's experiences when cancelling their ticket please with FC. Maybe, hopefully its just a once off?
Have never used flight centre before, and I don't think I ever will again. The cancellation fee seems a bit high too, I bought a T ticket on premium economy and I can't see how it would cost that much ($300 in the t&c's for QF, the rest as FC), but again, I was told the entire lot was for the qantas cancellation charge. Wondered if I was just lied to by the FC agent. I booked and paid tickets on AA for US domestic flights and was able to obtain a 12 month credit (mix of first and economy bookings).
Keen to hear other people's experiences when cancelling their ticket please with FC. Maybe, hopefully its just a once off?