Qantas website down?

[chonetsao.co.uk]

Looks like something is going on. I can not access Qantas website for about 3 hours from UK.

Tried to search and use other wesbites from Australia or ASIA and got a temporary website simply functions including booking and check my trip. But no log in and other functions.

Seems like a revamp with website?

 

[Awesom Andy]

The website breaks down every now and then.

 

[Mgjdubs]

The website breaks down every now and then.

Yeah, but it's been that way since mid-afternoon.

 

[TheInsider]

Still down!

 

[BensAdventures]

Definitely not a planned outage! Someone might be reconsidering their career prospects on Monday!

 

[ferdeline]

Very disappointing - I've been trying to book a flight to Singapore quite urgently, and the website keeps delivering errors. Have been on the phone to the call centre for 75 minutes so far (and am still on hold, as my route is proving problematic for the agent). I regret not purchasing my ticket last night

 

[Paddy55]

Still down
Bugger!

 

[Awesom Andy]

Very disappointing - I've been trying to book a flight to Singapore quite urgently, and the website keeps delivering errors. Have been on the phone to the call centre for 75 minutes so far (and am still on hold, as my route is proving problematic for the agent). I regret not purchasing my ticket last night

If you don't mind having a BA code, use BA's website, and book the codeshare.

 

[cmon0005]

Back up by the looks of it

 

[Meggsy]

Working ok for me now.

 

[ferdeline]

If you don't mind having a BA code, use BA's website, and book the codeshare.

I wish I could. Unfortunately, I am departing PHE, which means I would have to book with BA over the phone.

I just spoke with Sean in the call centre, who was extremely rude and condescending, even asking why I would fly Qantas on my chosen route (no kidding - I asked myself that a few times before I called). In the end, he wasn't able to accommodate my booking and suggested I call Expedia instead. I'm still upset by how I was spoken to

 

[JohnK]

Has been down for well over 6 hours. Not good enough....

 

[Awesom Andy]

Working for me now. Don't seem to be able to see any enhancements, which is probably a good thing.

 

[serfty]

I spoke too soon.

I just experienced the best service recovery, ever. ...

Such an interesting tale, it deserves a thread on its own:

http://www.australianfrequentflyer....vice-recovery-telephone-monitoring-40712.html