Hi Dave,
There is little more new to be said 5 pages into this thread, but heere's my thoughts.
I have followed the Virgin threads on and off over the years, even daring to fly with them early on. However until earlier this year, I was very much a one eyed Qantas flyer. What changed, yes there was the QF enhancements, but this forum is full of people complaining about the QF enhancements whilst continuing to fly QF. Then there was the ongoing rectification of many a posters complaints / problems (where warranted). There were the problems of PE and Rogue aircraft, which you pushed heavily behind the scenes at Virgin to rectify. There was the "YOUR GOLD" debarcle, did you run off and hide, no, you fronted up here and copped the flack. All this showing me that Virgin were prepared to listen, learn, fix and improve, rather than enhance.
What most people aren't likely to know is that you did all this AFF in your own time, because you still had your actual job at Virgin to do. What you did, was introduce Virgin to the importance of social media, forum's and especially AFF, and look we now have two other Virgin reps on board, and they have very big shoes to fill.
So anyway Dave good luck on your move, thankyou from me for sharing your knowledge and ideas.
Reggie