OK, need collective wisdom here please guys!
I booked a JQ JetFlex fare MEL-PER for the 27th March, a 2200 departure. I booked this for a number of reasons
1) Flexible in case I got stuck in F1 traffic and missed the flight
2) Latest departure of the evening, so best chance of making flight after F1 race (excluding perhaps Tiger, which we shall not consider as an option!)
3) Earns SCs, since I am trying to get to Gold by the end of May (JASA to get to Melb as part of this plan)
I booked it initially on QF website which redirected me to the JQ website for payment etc.
Unfortunately JQ have now moved this flight to a 20.05 departure, which will be cutting it particularly fine given the F1 isnt likely to end before 7pm. There is now a 9pm QF departure so I rang JQ "customer service" (intentional quotation marks!) in ?MNL? who were less than helpful overall, but particularly unhelpful in my attempt to change the flight over, pleading that I can only change to another JQ flight, which is NOT the understanding I had based on the JetFlex rules listed on the QF site when booking. They have referred my case to the "Customer Support Team" who will apparently get back to me in 3-5 business days. However, in the meantime the QF flight becomes more likely to sellout and fares become more expensive. The comparable price QF flight is going to earn less SCs and there are only expensive JASAs available.
Has anyone had a similar situation, or do you have advice on my options?
I think at this stage its going to be a case of suck it up and cancel the JQ and take the pricey, less flexible and low-SC QF fare *sigh*
I booked a JQ JetFlex fare MEL-PER for the 27th March, a 2200 departure. I booked this for a number of reasons
1) Flexible in case I got stuck in F1 traffic and missed the flight
2) Latest departure of the evening, so best chance of making flight after F1 race (excluding perhaps Tiger, which we shall not consider as an option!)
3) Earns SCs, since I am trying to get to Gold by the end of May (JASA to get to Melb as part of this plan)
I booked it initially on QF website which redirected me to the JQ website for payment etc.
Unfortunately JQ have now moved this flight to a 20.05 departure, which will be cutting it particularly fine given the F1 isnt likely to end before 7pm. There is now a 9pm QF departure so I rang JQ "customer service" (intentional quotation marks!) in ?MNL? who were less than helpful overall, but particularly unhelpful in my attempt to change the flight over, pleading that I can only change to another JQ flight, which is NOT the understanding I had based on the JetFlex rules listed on the QF site when booking. They have referred my case to the "Customer Support Team" who will apparently get back to me in 3-5 business days. However, in the meantime the QF flight becomes more likely to sellout and fares become more expensive. The comparable price QF flight is going to earn less SCs and there are only expensive JASAs available.
Has anyone had a similar situation, or do you have advice on my options?
I think at this stage its going to be a case of suck it up and cancel the JQ and take the pricey, less flexible and low-SC QF fare *sigh*