Qantas to revamp international brand image

[TheInsider]

Well there you go. Can't say i paid much attention. The baggage belt at the service desks was working? (Do they have a baggage belt at the service desk?) so people tagged their bags and then dropped them at the service desk?

They would've been putting other manual tags on the bags, so they can know which flight the bags to be sent to. Also known as lateral tags.
These are used when the baggage system goes down and tells the system what chute the bags go down to.
A bag tag barcode contains information on what area the bag has to go to when going through the system. With a lateral tag, this just contains information as to where the bag has to go and that's it.

EDIT: To put it more simply, the baggage belt works, the main system that reads the baggage and who owns it doesn't.

 

[Danger]

The other day I saw a poster of the Hockeyroos that had the Qantas logo on it (among others) as a sponsor, circa 1990. It got me thinking: how long as Qantas had the 'The Spirit of Australia' slogan? It must be one of the longest serving company slogans out there.

 

[Nigelinoz]

If Qantas is the "Spirit" of Australia,does that make Jetstar the "Wine" of Australia and Virgin Blue the "beer" of Australia?.:mrgreen::mrgreen:

 

[medhead]

EDIT: To put it more simply, the baggage belt works, the main system that reads the baggage and who owns it doesn't.

So if they still had the old check in system instead of NGCI they would have had better access to staff to attach the lateral bag tags. Ummmmm

As I said I didn't pay that much attention but I did think I saw at least one group doing their own bag tags

If Qantas is the "Spirit" of Australia,does that make Jetstar the "Wine" of Australia and Virgin Blue the "beer" of Australia?.:mrgreen::mrgreen:

Wine is a bit upmarket for jetstar, unless you mean goon. Personally I'd swap virgin and jetstar. Virgin is at least wine. Jetstar is the VB of Australia at best. But probably more like goon, flagon or moonshine

 

[drewbles]

If Qantas is the "Spirit" of Australia,does that make Jetstar the "Wine" of Australia and Virgin Blue the "beer" of Australia?.:mrgreen::mrgreen:

Would that make TT the Passion Pop or Fruity Lexia of Australia?

 

[burrco]

Qantas would be better served spending these marketing funds, which will probably result in little more than a change in font on the logo or a new uniform for the choir, into staff training.

Qantas still has too many staff members who range from outright rude to indifferent. Not only does this effect the passengers it must also be having a demoralizing affect on the numerous outstanding staff members who go above and beyond.

I don't want to get personal - but also diverting some of the funds to a redundancy package for the person named in the article would also be a good idea if customer service is to be a priority.

 

[codash1099]

Would that make TT the Passion Pop or Fruity Lexia of Australia?

More like used beer.

 

[Oneworldplus2]

Qantas would be better served spending these marketing funds, which will probably result in little more than a change in font on the logo or a new uniform for the choir, into staff training.

SYD-MEL, J, getting called 'mate'; first time was ok, but by the 10th time, l was getting pretty irritated. FA wasn't very professional in doing his job l thought. As everybody says, you remember the bad things more than the good. So true because all the other J flights l've had, service has been spot on but this incident sticks out like dogs *****

 

[samiam]

EDIT: To put it more simply, the baggage belt works, the main system that reads the baggage and who owns it doesn't.

Very informative behind the scenes info- thanks for sharing.

 

[Moopere]

SYD-MEL, J, getting called 'mate'; first time was ok, but by the 10th time, l was getting pretty irritated

Yep, I understand. I was called 'Dude' once

**boggle**

 

[jakeseven7]

This wasn't due to NGCI failing, it was due to the baggage belt failing. Which has happened at many other non-NGCI ports many of times before.

Thanks for clarifying! So NGCI doesn't get blamed...

 

[medhead]

Thanks for clarifying! So NGCI doesn't get blamed...

Except they might have been able to move people on a lot quicker if the still had the old system.

 

[TheInsider]

Except they might have been able to move people on a lot quicker if the still had the old system.

Doubt it. There are more staff now with NGCI than there was previously.

 

[pauly7]

Doubt it. There are more staff now with NGCI than there was previously.

Thats the impression I get as well - have had assistance offered a lot of times I go through the next gen airports.

Look I think (clearly from some comments in this thread) some people will always prefer the classic method of check in - and as long as that is still maintained they can happily use that as the rest of us swipe and run

 

[TheInsider]

Thats the impression I get as well - have had assistance offered a lot of times I go through the next gen airports.

Look I think (clearly from some comments in this thread) some people will always prefer the classic method of check in - and as long as that is still maintained they can happily use that as the rest of us swipe and run

Exactly, but also when you speak to customers at NGCI ports alot of them say, "i prefer to speak to a human" or "i want to speak to someone behind a desk". You basically tell them, well what am i? I'm obviously a human.

Or if they say they want to speak to someone behind a desk, you need to explain to them that, either i can spend 10min talking with you and assisting you through this process, or i can be behind a desk, ask you 'how many bags' and tell you the gate number in a transactional statement in under 20-30sec.

Then they realise that NCGI is a better system and provides more customer service.