Changes to Bookings From UK / Europe 15 April 2010
Due to the volcanic eruption in Iceland, the following commercial policy outlines the options available to Qantas customers holding a valid Qantas ticket for travel on 15 April or 16 April where their flight has been cancelled.
Commercial & Any Seat redemption Passengers may, without penalty:
* Re-route travel via the most direct routing using Qantas.
* Return to the origin port via the most direct routing using Qantas.
* Retain the value of the ticket in credit for future travel
* Defer travel as below.
For travel within 14 Days of ticketed departure:
* If the same booking class is not available, the next lowest class may be booked within the same cabin.
* All changes to travel dates must be made prior to departure
* New travel dates must be no later than 14 days after the original flight.
* All other rules and conditions of the ticket remain unchanged.
* Any 3rd party costs/penalties, such as hotel or other ground operator fees incurred will not be waived by Qantas.
For travel outside 14 Days of ticketed departure:
* All changes to travel dates must be made prior to departure
* The new flight must be for the same cabin/class of travel (eg First, Business or Economy).
* New travel dates must be no later than 3 months after the original flight.
* All other rules and conditions of the ticket remain unchanged.
* Any 3rd party costs/penalties, such as hotel or other ground operator fees incurred will not be waived by Qantas.
Frequent Flyer Classic Redemption Tickets:
* Passengers are able to re-book or re-route subject to redemption seat availability only. Additional points/taxes may apply if re-routed.
* Normal change fees will not apply.
Ticket Revalidation:
* The Agent can revalidate the ticket for a date and/or time change. Additional fare/tax/change fees associated to the fare do not apply.
Ticket Reissue:
* The Agent can reissue the ticket. Additional fare/tax/change fees associated to the fare do not apply.
* Reference authority “552161” to be entered into the tour code box.
* For net, APOSD and Private fare tickets, move the existing data from the tour code box to the endorsement box.
* Net remit tickets will not require the NR indicator.