Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 304 318
1300 659 161
1300 025 396
1300 659 116

1300 024 715
1300 025 390
1300 659 115
1300 659 134
1300 659 502

 

[DejaBrew]

Social media team hours now seem to be limited, just got the following response:

Alternatively....

Our Social Care team simply doesn't Monday-Friday 7:01pm-6:59am AEST, and Friday 7:01pm till Monday 6:59am AEST.

 

[Jousams]

how has everyone been going with contacting qantas lately. In the last few months i've noticed:
- materially increased wait times (as WP) im averaging about 10/15 mins.
- Generally lower quality service
- Fewer answers at local call centres

Has there been recent changes?

 

[blackcat20]

how has everyone been going with contacting qantas lately. In the last few months i've noticed:
- materially increased wait times (as WP) im averaging about 10/15 mins.
- Generally lower quality service
- Fewer answers at local call centres

Has there been recent changes?

We had to call repeatedly in June (cancelled flights) and got through within a few minutes each time as SG.

 

[Berlin]

I had complained about a privacy breach the other day (essentially got sent a response to someone else’s complaint which included their full name, FFN, phone number and email) but once I finally head back, even that response came by a call from the Philippines (fake Sydney number, of course) by one of those really useless call centre agents who clearly just read of a script.

This experience has neither instilled confidence in Qantas’ call centres nor, worse even, in their privacy practices or care thereof.