Virgin Business bookings and Economy only aircraft. - warning to young players

[Vic]

Just want to share my experience with booking a return business class flight with Virgin, to a destination (Mackay) that requires a connection in Brisbane. Booked using business flyer..
One leg MacKay-Brisbane was originally operated by an F100 - economy only. I sucked it up for convenient flight timing reasons.
Flight is next week and I checked my booking today - the aircraft has changed to something with Business. There are business seats available for sale., there are business awards available on the flight.

My E-ticket for the leg in question says Economy Cabin, Business

So I called to see about either being put into business, as paid, or to use one of my complimentary platinum upgrades.

Apparently, I'm in economy, according to the Phillipines call centre and I cannot use a platinum upgrade because I'm on a Lite fare.
Yes, google says that the fare basis, "LZLT0", the LT means Lite, despite the "L" fare basis.

The best part - I have an email offering me the chance to bid for an upgrade... WTAF
Paid business is $380 on the leg, seriously considering booking that and having two seats.

 

[MEL_Traveller]

Joking perhaps? A second seat will lead to the auto-cancellation of one of your bookings, as duplicates aren’t alllowed. Unfortunately they can cancel the one you want to keep!

 

[AIRwin]

Does the original fare allow a full refund?

 

[SYD]

Does the original fare allow a full refund?

or just change?

 

[muppet]

What was the original fare?

If it allows free changes or free cancellations, just ask them to reticket it in business.

The call centre might need specific instructions to reticket it vs “put me in business”