I just got the exact same emailI wished I could have issued Letters of Demand, Infringement Notices etc "To Whom It May Concern" back in my Customs life. It would have all been so much easier.
Welcome to posting on AFF @casey18I just got the exact same email
Do a reverse image search, just as a tinr waster.
My Citi credit card got skimmed somehow, somewhere, in Greece.
Had only used it online for travel purchases before going to Greece (ferry tickets, and a couple of Viator day tours), and for a couple of domestic direct debits. Then I took it to Greece, and only used it at supermarkets, some official attractions (old historic stuff), and petrol stations.
A few weeks into the trip - within 5 minutes I get a couple of SMSes with codes for $1300 transactions while I'm on a hike (said it was from the same vendor - some European energy company, apparently), followed by a $10 Zara online transaction that got automatically blocked by Citi - who pulled the plug on the card.
No damage done - none of the transactions went through thankfully. But still, could you believe there's someone shonky in Athens or Crete?
Certainly can: a few years ago my preferred debit card for overseas spend got cleaned out. The only place I had used it in the previous 12+ months was to purchase flights online with Aegean Airlines.But still, could you believe there's someone shonky in Athens or Crete?
It's possible. That said, while in Greece I've used two credit cards. I used the Citi to reach an overseas spend offer that they had for about 2 weeks. While I was using it, it was otherwise in my regular wallet. But the other times I used the other card, it was kept in an RFID-blocking waist holder together with passports and some spare cash. So... *shrug*Could your card details have been harvested by someone brushing past you? I keep seeing ads for RFID-blocking travel wallets. Can anyone vouch the efficacy of these?
Hi Prozac, to keep your account safe, we need you to verify your ID, update your employment and income details, and update your contact details. It's important to confirm your details by 25 July 2025.
To complete the process, you can either:
1. Sign into the Westpac App or Online Banking via Mobile, type "Verify ID" in the search bar, select "Verify your ID" and verify your personal information. Or;
2. Sign into Online Banking via Desktop, Select "Service", then under "Your Preferences" select "Verify your ID" and verify your personal information.
For more details, visit westpac.com.au and search "ID Secure" or call us on 1300 360 766. If you've already actioned this request, please ignore this message.
Your Westpac team
Thought it was a legal requirement for banks to periodically perform a KYC check these days?Don't know what to make of this SMS except to say I don't think it is a scam but I'll be f@*7ed if I am going to provide any of this information to Westpac.
Agree @DejaBrewThought it was a legal requirement for banks to periodically perform a KYC check these days?
It is genuine and they just keep sending the request until you reply. The process is all done online (via the website or App of the bank - no links to worry about) until it does not work, when they say "Sorry please go to a branch". I queried them when I wasted my time going to a branch and they said it is "a government requirement" so the bank can monitor unusual cash and asset acquisition activity. If you do not respond they eventually say they will suspend all you account access until you respond. A tick the box exercise for the banks.Don't know what to make of this SMS except to say I don't think it is a scam but I'll be f@*7ed if I am going to provide any of this information to Westpac.
Don't know what to make of this SMS except to say I don't think it is a scam but I'll be f@*7ed if I am going to provide any of this information to Westpac.
EDIT: Irrespective of this not being a scam I have forwarded the message to ACMA (0429 999 888) who hopefully will give Westpac a rocket when enough people report.
It is genuine and they just keep sending the request until you reply. The process is all done online (via the website or App of the bank - no links to worry about) until it does not work, when they say "Sorry please go to a branch". I queried them when I wasted my time going to a branch and they said it is "a government requirement" so the bank can monitor unusual cash and asset acquisition activity. If you do not respond they eventually say they will suspend all you account access until you respond. A tick the box exercise for the banks.
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I have a business banker who knows my banking affairs intimately. They still should not be asking customers to accept messages to their phones asking customer to follow link or phone a particular phone number and asking for personal and income information. This is everything experts tell you not to do, respond to links and phone numbers in phone messages. I'll be saving the SMS and email as evidence for the lawyers in-case I ever get scammed and Westpac refuse to re-imburse me.It is genuine and they just keep sending the request until you reply. The process is all done online (via the website or App of the bank - no links to worry about) until it does not work, when they say "Sorry please go to a branch". I queried them when I wasted my time going to a branch and they said it is "a government requirement" so the bank can monitor unusual cash and asset acquisition activity. If you do not respond they eventually say they will suspend all you account access until you respond. A tick the box exercise for the banks.
There is something more indepth than KYC, its the AML/CTF reporting, is this the same as KYC?