Name Changes not permitted on international revenue tickets

[CaptJCool]

Hi all

Booked and paid for two of us on the one booking. My friend is not going to travel anymore. I’m the contact on the booking

So I called up (as I could NOT do it online) and got the booking separated. I’m the contact on both bookings.

The flight credit was available
And so I proceeded to “make a booking”. There was no place to change the passenger name sighs

Anyone had any success in transferring flight credits like this back to yourself ?

Not eligible to cancel it under the 24 hour rule as it came from a flight credit and is under 30 days from the scheduled flight and it was split off a previous booking

https://www.qantas.com/au/en/manage-booking/cancel-for-any-reason.html

Thanks
Capt

 

[MELso]

Per my post in the other thread:

https://www.qantas.com/agencyconnect/au/en/policies/service/service-request-policies/name-correction-and-name-change.html#international-tickets

 

[CaptJCool]

Per my post in the other thread:

https://www.qantas.com/agencyconnect/au/en/policies/service/service-request-policies/name-correction-and-name-change.html#international-tickets

Yeah I’d seen that

That’s just free cash for QF if the person doesn’t use the flight credit…

Alternatively it’s an expensive way to score a neighbour free seat.
Book the spare seat in their name and then do a no show at the boarding gate….

 

[MELso]

Agree - quite disgraceful.

 

[CaptJCool]

Agree - quite disgraceful.

It’s 01% of my annual income so it’s a sunk cost and perhaps I can just burn it.

 

[madrooster]

Why can't you cancel the friend's ticket for a refund? The majority of QF long haul J fares are refundable albeit with a fee.

 

[CaptJCool]

Why can't you cancel the friend's ticket for a refund? The majority of QF long haul J fares are refundable albeit with a fee.

Sadly it’s Tahiti and Y sale fares.

 

[Bundy Bear]

Sadly it’s Tahiti and Y sale fares.

Long haul check them in take the spare seat, then go to the gate just as boarding commences to say they aren't going to make the flight, then they offload them.

 

[equus]

The criteria for changing names on domestic have rather restrictive (i.e. expensive) fare bucket rules as well, so not sure how good a value it is.

What would happen if you used the credit to book a domestic ticket (in the original name) then try and change the name on that? As long as the original international ticket departed from Australia, the conditions for flight credits don't seem to preclude this. They also suggest that once a new flight is booked, the conditions of the new fare apply, other than for cancellations where the most restrictive conditions apply.

Of course, depending on how much the original ticket was, the change fees will start to eat up the value (although as the name change requires using a flexible economy or business bucket at the end of the chain, it would make sense to make the first new ticket in the original name flexible to start with in order to minimise the fees incurred).

 

[madrooster]

Sadly it’s Tahiti and Y sale fares.

The cancel fee on those is 400 AUD... unless it's after departure and you did not offload your friend beforehand.

 

[bam71]

No guarantee of a spare seat at all in this instance.

 

[CaptJCool]

The upshot

I rang Qantas and as I was the travel arranger, selected the refund option.
Turns out that I had no rights to consent to a refund from the Flight credit
So my friend dropped in and gave consent during the call

The end result
$150 cancellation fee
No idea how it was calculated

7-14 working days for processing the Refund back to my credit card

I’ll post details when the email and refund show up

 

[AIRwin]

$150 cancellation fee

Your friend paying you back?

 

[CaptJCool]

Your friend paying you back?

Won’t need to as the refund from QF covers pretty much the entire fare

However did offer to cover ANY losses so will address it when all the cancellations are done

Thanks @madrooster for the help