Recent Experiences with Qantas' terminal transfer at SYD

Yes but having to trail all across the airfield to another terminal some distance away makes it also difficult. For me next time it's easy.....I fly from origin to Singapore, no need for bag pick up...and then connect directly to where I want to go in Australia ignoring the carry on at SYD.
Oh sure, no one disagrees that transfers at e.g. MEL are much better, if you're going somewhere where that's feasible. But the fact is that thousands (?) of people manage fine with this transfer daily and it gets them where they want to go, at likely the best possible price. There's a network effect at SYD where more carriers fly there, because there are more domestic connections than anywhere else, driving more competition and better pricing. You have to assume that many people with separate tickets are price-sensitive (though I realise sometimes it's just that interlining doesn't exist).

Anyway, thanks all for the confirmation that transferring from a separate ticket is fine!
 
Just transferred through this morning.

After a messy mosh pit to get through customs - backed up through Duty Free, then a section after the shop in the middle blocked off, we were all hustled over to the left side, through some cattle runs, then over to the right side and down the ramps. Let into the main immigration room in batches to queue up at machines.
Then the usual queues for customs decs.

I mention all of this because it sets the scene for going to QF domestic transfer.

We get to transfer, queue up in the Business line. I cut through the economy line to get to the loo, went back to Mr Katie when done.

A bus arrives, and the driver only boards from the business queue. An annoyed pax in the economy line called out “what about economy passengers?”

I was happy to see a second bus right behind that bus, but I’m a little stumped and feel awkward about the priority line at the transfer bus when priority should be given to passengers with sooner flights.
 
A little later this morning it was nearly empty in the QF domestic transfer area at SYD T1. No wait to drop bags, or clear security or to scan and get on the bus.

But then the bus sat there for 10 minutes and waited until it was full (with people standing in the aisle). Then it finally moved off. And then it stopped for over ten minutes next to the QF jet base waiting for taxiing aircraft, including a 787 that was going to be towed, but just sat there for five minutes not moving (but with anti-cols on). Vehicle traffic banked up and banked up some more.

So at 25-30 minutes in the bus alone, that was not really ‘seamless’.
 
Did the SYD T1 to QFd transfer Thursday morning.
EK flight arrived "on time" 7.05am. We breezed through immigration, but by the time we collected bags, randomly sent to the "something to declare" line for scanning, walked the length of the arrivals hall to transfer area it was already 8.30. We had booked a 9.30 flight (which was later than flight suggested when booking) to allow some slack.
Business transfer agent told us to make sure we were on the next bus, which came about 10 minutes later. A lot of the people sitting in the waiting area missed that bus as people just arriving all seemed to queue in the business line. We got on ok, and arrived at the domestic terminal at 8.50, 15 minutes prior to nominal boarding time. If we had booked according to MCT we would likely have missed the flight.
 
What a terrible planning and service by QF I-D transfer. Why do you not have extra busses running during the 18:00-19:30 bank when you know this is where a big bulk of the I - D connections.

Was chatting with a guy who missed the previous bus (last person cut off) at 18:10 and didn't get it until our bus 18:45 (i was last person on). They had 5-6 pax on the bus that had 19:05 SYD - BNE flights and that flight is now slightly delayed because they didn't send a bus for 35 mins whilst a huge bank of people waited.

The SYD evening bank has WLG, AKL, CHC x2 (EK a380 as well), HND, NAD, HNL all arriving between 17:30 and 19:00.
 
What a terrible planning and service by QF I-D transfer. Why do you not have extra busses running during the 18:00-19:30 bank when you know this is where a big bulk of the I - D connections.

Was chatting with a guy who missed the previous bus (last person cut off) at 18:10 and didn't get it until our bus 18:45 (i was last person on). They had 5-6 pax on the bus that had 19:05 SYD - BNE flights and that flight is now slightly delayed because they didn't send a bus for 35 mins whilst a huge bank of people waited.

The SYD evening bank has WLG, AKL, CHC x2 (EK a380 as well), HND, NAD, HNL all arriving between 17:30 and 19:00.

I transited in the morning (D-I) yesterday and it was just as bad. I think people missed connections to JNB unless they held the flight for them.

I have no problem with the general procedure of transferring by bus. My issues are that they are not frequent enough and the buses are too full. Both problems are fixed with more buses.

Also get the buses that are flat with side seating only, makes it easier for people to get on and off.
 
I transited in the morning (D-I) yesterday and it was just as bad. I think people missed connections to JNB unless they held the flight for them.
As I understand, if you are on the transfer and "registered" they know you're coming and will hold the flight. They even called one of the guys wondering where the BNE people are. Their system obviously knows they scanned in at the bus transfer but still wondered (mainly because we got held at the D terminal crossing for 5 planes).

I have no problem with the general procedure of transferring by bus. My issues are that they are not frequent enough and the buses are too full. Both problems are fixed with more buses.

Also get the buses that are flat with side seating only, makes it easier for people to get on and off.
Frequency and that can be ramped up and down. Morning will have big banks of transfers in both directions as well. If they want to take it one step further, they know exactly how many transfers are expected at any bank of time ahead of time.

And yes in terms of actual product a proper upgrade to the buses would make SYD at least feel a bit more "flagship" and maybe a distinction. Regular bus, J/SG/WP bus maybe F/WP1/CL private transfer honestly should be the expectation at SYD.
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Is Qantas Terminal Transfer operated by QF or SYD?
QF transfer. You also don't have a choice if you use the transferdesk to bagdrop - you're forced to take the QF bus (last time my partner was chased and told she needs to go take the bus since she did the bag drop).

Oh and there was about 30+ people with Status /J tickets all banked up with another 30-40 Regular pax.
 
As I understand, if you are on the transfer and "registered" they know you're coming and will hold the flight. They even called one of the guys wondering where the BNE people are. Their system obviously knows they scanned in at the bus transfer but still wondered (mainly because we got held at the D terminal crossing for 5 planes).


Frequency and that can be ramped up and down. Morning will have big banks of transfers in both directions as well. If they want to take it one step further, they know exactly how many transfers are expected at any bank of time ahead of time.

And yes in terms of actual product a proper upgrade to the buses would make SYD at least feel a bit more "flagship" and maybe a distinction. Regular bus, J/SG/WP bus maybe F/WP1/CL private transfer honestly should be the expectation at SYD.
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QF transfer.

Oh and there was about 30+ people with Status /J tickets all banked up with another 30-40 Regular pax.

That probably works I to D, but too many factors in D to I. They might hold it for a time but pax could get held up anywhere in the process. The egates were a zoo yesterday, the queue was preventing people clear security as there was nowhere to go.

They were talking about taking the JNB pax out of the queue, I assume to put them in a dedicated vehicle.
 
That probably works I to D, but too many factors in D to I. They might hold it for a time but pax could get held up anywhere in the process. The egates were a zoo yesterday, the queue was preventing people clear security as there was nowhere to go.

They were talking about taking the JNB pax out of the queue, I assume to put them in a dedicated vehicle.
The problem isnt as simple especially with D-I on JNB for example because the bags are on their way /loaded and the process of offloading bags might take 30mins as well. Most people would have checked in a bag too.

But yes along with the lounges this part of SYD really needs an urgent update.
 
Frequency and that can be ramped up and down
That would mean that more buses are needed.

If they want to take it one step further, they know exactly how many transfers are expected at any bank of time ahead of time.
But that does not take into account the different amount of transit time for each individual passengers especially D>>I. Some might have 3hrs between flights and some maybe just 1. I don't know how the airline can account for that.
 
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That would mean that more buses are needed.


But that does not take into account the different amount of transit time for each individual passengers especially D>>I. Some might have 3hrs between flights and some maybe just 1. I don't know how the airline can account for that.
The problem here is with a QF transfer as well. Once you do a bag drop I-D, you're forced to take the QF bus (you're actually not allowed to take the other options and my partner has been chased down by the bag drop staff to come back and take the bus).

Whilst D-I has a lot of variance and choice. I-D doesn't have as much choice for QF.
 
Whatever happened to the plan to turn T2 and 3 into a mega singleterminal to service D and I QF/OW/EK passengers.

But I can solve the issue for you @elanshin. Just move to Sydney🤣

It’s only been a couple of years since that was last floated (2023). Give it time.

Ball is largely in QF’s court as it will require them moving all of their hangars. I can’t see them doing that anytime soon.
 
We caught the QF T1-T3 bus on Good Friday late afternoon after parking my car at T1 P7 car park for QF SYD-MEL flight before flying to DPS. Originally we were looking for the standard I-D bus but then had to follow the signs and went to QF transfer check-in which we proceeded. I thought the bus was slow compared to the standard I-D bus as we had to wait for 15 mins for the bus, and waited for 5 mins at the apron. But the good thing was that we didn’t have to carry our check-in luggage. I suspect that it would have been quicker for me to just catch the standard I-D bus instead.
 
Had a very quick experience on Tuesday 9.30am ish, I-D.
We arrived with carry on only, not one other person anywhere in the area. They scanned our BP to make sure dom flight was on time, then we went through the security scanner.

A bus was there, we were the first on it, I thought we'd have to wait for ages for it to fill up, but then a pilot got on and the bus left straight away.

I guess a bus must've just left before we arrived and then we got lucky with the pilot?
 
Would say, more so "lucky with the pilot" needing to go across.
In the end, QF could have provided the pilot with a private mini car, with a driver, but they decided to put him/her onto the bus, so, you made it.
BNE should have this system too, but se la vie.
 
I've come off a late afternoon flight several times and did I-D with no problems and not too long waits. That's what it is.
 

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