The definitive thread on Qantas IT gripes

Trying to book a J flight to Bali. Neither website nor the app will load any 'To' airport, code or spelled out.

Ho hum. :rolleyes:

Cleared cache etc, logged out, tried not logged in - nada. Logged in - nada. Changed browser (Chrome to Edge) - nope. On phone - app to Safari. Nope.

You-hoooo Qantas. Anyone home?
 
Last edited:
Score 10,000 Bonus PayRewards Points on your business spend!*
Elevate your business spending to first-class rewards! Sign up today with code AFF10 and process over $10,000 in business expenses within your first 30 days to unlock 10,000 Bonus PayRewards Points.
Join 30,000+ savvy business owners who:

✅ Pay suppliers who don’t accept Amex
✅ Max out credit card rewards—even on government payments
✅ Earn & transfer PayRewards Points to 10+ airline & hotel partners

Start earning today!
- Pay suppliers who don’t take Amex
- Max out credit card rewards—even on government payments
- Earn & Transfer PayRewards Points to 8+ top airline & hotel partners

AFF Supporters can remove this and all advertisements

RooFlyer said:
Trying to book a J flight to Bali. Neither website nor the app will load any 'To' airport, code or spelled out.

Ho hum. :rolleyes:

Cleared cache etc, logged out, tried not logged in - nada. Logged in - nada. Changed browser (Chrome to Edge) - nope. On phone - app to Safari. Nope.

You-hoooo Qantas. Anyone home?
Click to expand...
Same issue here (except tying to book J to Vancouver). Across all devices and browsers. Multi-City works as does the Credit Card discount portal, however fares seem outrageous ($22K return SYD - YVR vs $12K earlier today)....

Was working at about 3pm arvo - QA in the CICD pipeline much, Qantas?
 
lsmi4126 said:
Same issue here (except tying to book J to Vancouver). Across all devices and browsers. Multi-City works as does the Credit Card discount portal, however fares seems outrageous ($22K return SYD - YVR)....
Click to expand...

Just checked Google flights Qantas MEL-DPS on a B737 in early Dec A$3.0K. Virgin on a B737 $1.5K

Well, if Qantas doesn't want my money ....
 
Don't worry - the work experience kid is onto it...
QF FS.JPG
Of course, this implies one has patience. ;)
 
Search Skyscanner, link into Qantas and book. Qantas'll be paying some unnecessary agent commission.....
 
Just use a multi-city search and it works fine (even if just searching a single leg or a return).
 
Using the multi-city tool, I was able to get through to payment page for J and Y SYD-CTS RT (J around $6K, Y under $2K - in line with HND prices). Pretty sure the seat maps had tumbleweed.
Could also see plenty of YVR for $11-12K RT.
I haven't finalised my year-end plans, so had no reason to push the button.
 
RB001 said:
Using the multi-city tool, I was able to get through to payment page for J and Y SYD-CTS RT (J around $6K, Y under $2K - in line with HND prices). Pretty sure the seat maps had tumbleweed.
Could also see plenty of YVR for $11-12K RT.
I haven't finalised my year-end plans, so had no reason to push the button.
Click to expand...
Yup - still getting $22K. I think the personalised pricing algorithm has me. Skyscanner and Google still showing $12K.
 
Well, you beauty. Two hours after I noticed it, it now finds DPS and other ports ex MEL, HBA, BNE etc but finds nothing ex SYD. 🤷‍♂️

They still want double the VA price for same B737 MEL-DPS and of course no award seats. Yet plenty will pay this! Bonkers.

Plenty of J award availability on SQ.
 
Not so much a gripe but curious observation. I have two seperate CR bookings SYD-HKG//HKG-SYD. The outbound seat map shows PAX initials as usual (FMS names) but the return shows SFM. It’s ticketed as usual First Middle Surname.

Is that a curious Chinese language thing or convention?
 
It looks like a localisation that happens when you get directed to an international QF page on that screen that appears whenever you make a search for trips originating outside of Australia. Certainly it's both convention and language.

Here's the booking info page that appears when you book SYD-HKG vs HKG-SYD. Slight but logical differences - and also I suspect how some people end up entering their name in the wrong order on tickets.

AU
1737415970337.png

HK
1737415905441.png
 
Well they took the intern who looks after the Wellness app to try and fix your booking problems. For the second day the wellness app is recording about half the steps my iPhone is recording. A little message comes up about they knowing of the problem and are trying to fix it shortly.
Just a smat way of reducing the points they give away is my conspiracy theory.
 
Stumbled across an interesting glitch with the QFF points total in the iOS app/desktop website today.

I've haven't ever noticed any calculation errors/lag between transactions posting and the total updating. However, today, 4 x Citi Qantas Rewards transactions posted to my account early this morning (#pts, ###pts, ###pts, and 10,000 pts), but as of right now, my points total has only updated to reflect the first three (and instead of being 51###, it was showing as 41### instead):

QF0.png

I was waiting on these transactions to post before I cancelled this CC, so was curious about whether it was a calculation/lag error, or something about the 10k transaction that meant it hadn't finally "posted".

When the variance was still there 18 hours after the transactions had posted, I got curious enough to look at the API calls/responses that are made when the transaction history page is loaded, to see if I could find an answer.

In short, I couldn't see anything funny about the missing transaction in the API responses. But I did find a bunch of API calls where the points total was (and wasn't) correct (see screenshots below).

I'm not a professional developer by any means, but it seems pretty odd to me that QFF's production environment would have a handful of API endpoints that inconsistently calculate the total points balance, rather than using a uniform function to do so (eg. what if the endpoint that is used to check if I have enough points for a redemption overstates my total?).

Is there is something odd about the 10k transaction? Or are QF's developers just scrappy? We'll probably never know 🤷‍♂️

The wrong totals:

https://api.services.qantasloyalty.com/member/#######/account

QF3.png

https://accounts.qantas.com/auth/member

QF1.png

https://api.services.qantasloyalty.com/member/#######/frequentflyer/topuppoints

QF2.png

The right totals:

https://api.services.qantasloyalty....e=2024-10-23&toDate=2025-01-23&start=0&size=0

QF4.png

https://api.services.qantasloyalty.com/member/#######/points-summary

QF5.png
 

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.

Recent Posts

Currently Active Users

... and 27 more.
Total: 2,729 (members: 77, guests: 2,652)
Back
Top