The definitive thread on Qantas IT gripes

RooFlyer said:
Looking at Qantas insurance. I get to the landing page and then every option I click on results in "400 Bad request" - quote, PDS, etc.

Now on the phone to them. Told that the issue is my browsing history & cookies - need to be cleared (somewhat patronising tone, I thought, too). I know this is cough, but its time to do a clean anyway.

Of course, didn't fix the issue. 🤷‍♂️

Took me a lot to get me to look at QF Insurance, and I'm stopped right there. Not going to do something like this on the phone.
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LOL. Did you clean the keyboard with a wet wipe as well? Intelligent IT absolve themselves of incompetence by saying you dropped cookies on the keyboard. :)
 
Trying to price out a return trip. Booking engine tells me the cheapest option on my outbound leg is $890, with the cheapest option on the inbound leg being $805. So that's a theoretical cheapest return flight of $1695. Problem is, when I look at the options presented, there's nothing cheaper than $1,203 showing for outbound, whilst the cheapest inbound option is $474, making a total of $1,677.

Strangely enough, when I just look at a one-way for the outbound leg, lo and behold that $1,203 flight is indeed priced at $890. So in effect, I should be able to purchase the return trip for $1,364, but the Qantas booking engine wants me to pay $1,677. Time for an assisted booking via the call centre?
 
DejaBrew said:
Trying to price out a return trip. Booking engine tells me the cheapest option on my outbound leg is $890, with the cheapest option on the inbound leg being $805. So that's a theoretical cheapest return flight of $1695. Problem is, when I look at the options presented, there's nothing cheaper than $1,203 showing for outbound, whilst the cheapest inbound option is $474, making a total of $1,677.

Strangely enough, when I just look at a one-way for the outbound leg, lo and behold that $1,203 flight is indeed priced at $890. So in effect, I should be able to purchase the return trip for $1,364, but the Qantas booking engine wants me to pay $1,677. Time for an assisted booking via the call centre?
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Domestic or international?

International.pricing doesn't always work that way. It may not be a bug but pricing rules.
 
DejaBrew said:
International. But even if it’s pricing rules, surely the engine should be telling me the correct lowest price for the day?
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If I read your post correctly, one way fares can be and often are different to return fares

However perhaps I'm misunderstanding and it is a bug :)

Have you tried pricing put same via an OTA to confirm?
 
RichardMEL said:
If I read your post correctly, one way fares can be and often are different to return fares
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Sorry, I was probably not clear in my earlier post. What I meant was that when I do a search for a return fare, the lowest price for the outbound leg is suggested to be $890…

IMG_0082.jpeg
…but when I look at the available flight options, there is no combination for that date that is lower than $1,203. When it comes to the the return/inbound leg, the lowest price of the day Is suggested to be $805…

IMG_0083.jpeg
…but the lowest combination being offered for that day is actually $474. So what I’m getting at is that the cheapest fare for the day doesn’t match the available options presented by the booking engine. This is all for revenue fares rather than award bookings and even the options including JQ don’t provide anything resembling the suggested lowest fare of the day.

RichardMEL said:
Have you tried pricing put same via an OTA to confirm?
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I haven’t, but thats a good idea thanks. Will give that a go as well.
 
DejaBrew said:
When it comes to the the return/inbound leg, the lowest price of the day Is suggested to be $805…

View attachment 392643
…but the lowest combination being offered for that day is actually $474. So what I’m getting at is that the cheapest fare for the day doesn’t match the available options presented by the booking engine. This is all for revenue fares rather than award bookings and even the options including JQ don’t provide anything resembling the suggested lowest fare of the day.
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Well, I think the booking engine is well and truly having a rough day at the office. The same search is now offering up these interesting options for Business award fares for the inbound leg (as an alternative to the revenue fares I was searching)...

1719386665234.png

So these are apparently Award fares that earn SC and FF points for PC/PC+ members. Bargain!!

1719386870028.png
 
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The classic plus being negative I can kinda see (it's dynamically priced, so if the cash price is something unexpected then so will the Classic+), but I can't even begin to speculate on how you get a negative regular classic reward...
 
encryptededdy said:
The classic plus being negative I can kinda see (it's dynamically priced, so if the cash price is something unexpected then so will the Classic+), but I can't even begin to speculate on how you get a negative regular classic reward...
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I'm sorely tempted to buy it just to see what happens...? If Qantas need to cancel it, do they pay me the cancellation fee? 🤔
 
DejaBrew said:
AKL>OOL. Sorely tempted as I was looking at a weekend away.... 🤔
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Will be interesting to see if it works OOL-AKL too - we could all have a big AFF meetup :)

Pity it isn't working out like that for my flights to LAX that I am looking at!

I wonder if the points potentially gained count towards totals for renewing Points
Plus? 😂
 
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AKL-OOL? What dates is this for? If I can just book the award seat then I’ll book it just for the entertainment of seeing what happens. 😂
 
Points calculator refusing to calculate points/SCs for non Qantas routes that you can book via Qantas

1720395434660.png

Click calculate and nothing happens.

I think I recall someone still had a link to the old calculator that works, anyone care to share?
 
Lynda2475 said:
Points calculator refusing to calculate points/SCs for non Qantas routes that you can book via Qantas

View attachment 395651

Click calculate and nothing happens.

I think I recall someone still had a link to the old calculator that works, anyone care to share?
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I tried loading the link to the previous calculator but it went into a loop.

The calculator it produced appears to be the same calculator you have.
I input MNL to HKG it gave me the CX earning rate.
If I input your search there is no result. Maybe there is no recognised route on "partner airlines" ?
 
CMA222 said:
Maybe there is no recognised route on "partner airlines" ?
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QF quite happily sold me a ticket Syd-icn, gmp-hnd and hnd-syd.

The Gmp-hnd is a JL flight on JL metal so should earns points and SCs as not competing with QF metal.

If it doesn't automatically credit, then I have no reference point for a claim.
 
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