The definitive thread on Qantas IT gripes

I ticked over into LTG earlier this year and just noticed that my digital membership card in the app is still showing LTS. I've logged out of my account and back in but no change to the card. Anyone else encountered this issue before?
 
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Torn whether to post here or WCMO or both!

Booking an international award flight on QF doesn’t prompt for DoB but if you click through to APIS you see this…

IMG_0993.jpeg
Booked 2x J CRs on QF metal earlier this evening and the e-Ticket was no where to be seen before I remembered (and I usually post here) to check APIS. Sure enough, no DoB but once entered, the eTicket email arrives…

Who knows how many cancelled reward flights are due to this issue and what must be a simple fix?
 
SYD said:
Torn whether to post here or WCMO or both!

Booking an international award flight on QF doesn’t prompt for DoB but if you click through to APIS you see this…

View attachment 384898
Booked 2x J CRs on QF metal earlier this evening and the e-Ticket was no where to be seen before I remembered (and I usually post here) to check APIS. Sure enough, no DoB but once entered, the eTicket email arrives…

Who knows how many cancelled reward flights are due to this issue and what must be a simple fix?
Click to expand...
Agree when it comes to partner flights with short TTL

I know woth QF, back in the day with QF flights - reward or paid - they elwould send an email either the same or next day as a reminder to do it before ticketing.

I resume that is still a thing.
 
Qantas changed a classic flight reward that I have booked which has blown out my wait for the connecting flight by over 8 hours 🥱 I've got the options to accept the changes, change the flight or cancel the booking but whenever I click on the option to change flights, I'm met with "We are having trouble processing your booking. Please try again or contact us if the problem persists (3006)". I suspect this is due to there being no reward flights available in the same class for one of my flights but its a shame I am going to have to go down the rabbit hole of calling Qantas to even begin looking at changing this. Would be handy if you could at least load up your flights to see where the issue lies. Anybody else had a similar experience with this?
 
Some things work -
serfty said:
Today at 1:57pm I cancelled a MEL-DFW r/t Business award. (After the recent timing changes I received an email implying cancel at no charge. )

I received the "An Update on your Refund Request" email at 2:15pm and logging on to QFF, the 253K points were back in my account with no 6K fee.

Now to wait for the $650 in +++ to hit the CC.
Click to expand...
 
tdimdad said:
The worst mistake at work I've made wrecked an Aix server completely. A tiny little closing ' at the end of a parameter for the file erase command. It traversed throughout the system. I proofread the shell script three or four times over and still missed the error. A workplace experience kid level of a rookie mistake.

Perhaps I would have great credentials to join QF IT. 🤭
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Go to the front of the Queue !!!
 
I'm discovering that you need at least three different browsers to use the QF website half properly - if Chrome throws up errors then try Edge, still no joy then maybe Firefox will get you to the page you are trying to get to. Pretty hopeless but meh... its Qantas.
 
RSD said:
I'm discovering that you need at least three different browsers to use the QF website half properly - if Chrome throws up errors then try Edge, still no joy then maybe Firefox will get you to the page you are trying to get to. Pretty hopeless but meh... its Qantas.
Click to expand...
Went onto the CX website a few nights ago.
I was impressed. It was almost like they hired developers who know what they're doing.
 
Cloud9 said:
Went onto the CX website a few nights ago.
I was impressed. It was almost like they hired developers who know what they're doing.
Click to expand...
The CX website and app are quite fresh and work well in my opinion.
Hilariously, this most recent CX booking had a QF flight attached and I think it caused the CX app to freak (both iOS and Android), thankfully their mobile website worked fine.
 

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