Qantas to Introduce Group Boarding and Bag Tracking

[dairyfloss]

Im at BNE about to board, signage up for group boarding but no group number on the app BP, going to assume as Platinum I'm in Group 1.

** edited to add they just called priority boarding for J, P1, WP and SG all at once. So group seems to mean nothing.

It's correct... except for SG, who should be Group 2

 

[Captain Halliday]

Some bring more than one roller (how they get away with it....)

Because they’re allowed to bring two roller cases. See my post here: Qantas to Introduce Group Boarding and Bag Tracking

 

[Mattg]

Bag tracking should be live in the Qantas App from today.

 

[milehighclub]

Bag tracking should be live in the Qantas App from today.

Sure is, albeit a soft launch and only between certain city pairs

 

[PERLHR]

Other half said CC were moaning loudly to pax about cabin baggage on a packed 737 PER-ADL. Perhaps if they moaned to gate staff rather than pax (bringing on what they are entitled) tempers would be reduced all round. Guess still no improvement on CC attitude but maybe this boarding group thing will work (although it pretty much fails on BA every time).

 

[Flashback]

Other half said CC were moaning loudly to pax about cabin baggage on a packed 737 PER-ADL. Perhaps if they moaned to gate staff rather than pax (bringing on what they are entitled) tempers would be reduced all round. Guess still no improvement on CC attitude but maybe this boarding group thing will work (although it pretty much fails on BA every time).

Fails on BA every time? Hmm, only failed once on my last 20 flights with them this year and by failed I mean they called Group 1-3 (OWR, OWS, OWE) rather than just Group 1. It wasn't just an open slather for all pax still which I presume a QF fail is.

 

[PERLHR]

Fails on BA every time? Hmm, only failed once on my last 20 flights with them this year and by failed I mean they called Group 1-3 (OWR, OWS, OWE) rather than just Group 1. It wasn't just an open slather for all pax still which I presume a QF fail is.

Ha yes. Depends on how you look at it. But I reckon calling groups 1-3 when you are seated in Row 1 of a 3 row business cabin is quite shoddy never mind status "priority boarding". It resembles a a rugby scrum always and plenty of complaints also over on the BA Flyertalk. Happens regularly especially at LHR. Actually Glasgow is the only place recently for me that were strict and did it well for boarding.

 

[Flashback]

Ha yes. Depends on how you look at it. But I reckon calling groups 1-3 when you are seated in Row 1 of a 3 row business cabin is quite shoddy never mind status "priority boarding". It resembles a a rugby scrum always and plenty of complaints also over on the BA Flyertalk. Happens regularly especially at LHR. Actually Glasgow is the only place recently for me that were strict and did it well for boarding.

YMMV I guess, I've had no fails at either LHR or LGW - always called Group 1 which is J and OWE. The only fail I've had in the past few months was at an outstation.

 

[PERLHR]

YMMV I guess, I've had no fails at either LHR or LGW - always called Group 1 which is J and OWE. The only fail I've had in the past few months was at an outstation.

Interesting isn't it? The usual BA then, lack of consistency.

 

[Flashback]

Interesting isn't it? The usual BA then, lack of consistency.

Not sure, they've been pretty darn consistent for me since 2016 I'd say?

 

[exceladdict]

If there's less than 20 pax in group 1-3 together, is there harm in calling them all at once?

I guess it's only an issue if it's an "everyone is priority so no one is priority" situation.

 

[Mattg]

If there's less than 20 pax in group 1-3 together, is there harm in calling them all at once?

I guess it's only an issue if it's an "everyone is priority so no one is priority" situation.

It depends whether the goal is to get everyone on board as quickly as possible, or to make the people with status feel valued.

@trippin_the_rift had some interesting thoughts on this:

Mark Ross-Smith on LinkedIn: Priority boarding, done right, is one of the best advertisements the… | 34 comments

Priority boarding, done right, is one of the best advertisements the airline can have for premium travellers. I'll explain. Yesterday on an ANA flight from… | 34 comments on LinkedIn

www.linkedin.com

 

[PERLHR]

It depends whether the goal is to get everyone on board as quickly as possible, or to make the people with status feel valued.

@trippin_the_rift had some interesting thoughts on this:

Mark Ross-Smith on LinkedIn: Priority boarding, done right, is one of the best advertisements the… | 34 comments

Priority boarding, done right, is one of the best advertisements the airline can have for premium travellers. I'll explain. Yesterday on an ANA flight from… | 34 comments on LinkedIn

www.linkedin.com

Blimey on QF and certainly BA half the plane load have status of some sort or other. . The economy Q often appears to be of a shorter line.

Post automatically merged: Dec 5, 2023

Not sure, they've been pretty darn consistent for me since 2016 I'd say?

Lucky I say....

 

[Flashback]

Blimey on QF and certainly BA half the plane load have status of some sort or other. . The economy Q often appears to be of a shorter line.

Post automatically merged: Dec 5, 2023

Lucky I say....

I've been lucky 100's of times then - I wouldn't say I have that much luck, but simply the system works.

 

[PERLHR]

I've been lucky 100's of times then - I wouldn't say I have that much luck, but simply the system works.

..good for you. <redacted>

 

[Beano]

But the premier Pax have to be present at the gate. Boarding announcements in lounges are often late and premium boarding has started, and even all boarding may have commenced. Seasoned travellers leave the lounge early. Having said that it works at WLG INT, but then the distance between the lounge and gates is short. My recent experience in BNE and MEL shows that premium boarding is working.

 

[Danger]

But the premier Pax have to be present at the gate. Boarding announcements in lounges are often late and premium boarding has started, and even all boarding may have commenced. Seasoned travellers leave the lounge early. Having said that it works at WLG INT, but then the distance between the lounge and gates is short. My recent experience in BNE and MEL shows that premium boarding is working.

If Qantas did priority boarding right, seasoned travellers wouldn't need to leave the lounge early.

 

[exceladdict]

But the premier Pax have to be present at the gate. Boarding announcements in lounges are often late and premium boarding has started, and even all boarding may have commenced. Seasoned travellers leave the lounge early. Having said that it works at WLG INT, but then the distance between the lounge and gates is short. My recent experience in BNE and MEL shows that premium boarding is working.

If Qantas did priority boarding right, seasoned travellers wouldn't need to leave the lounge early.

WP flying Y SYD-CHC recently which was delayed quite a bit, and was also a 10 min walk from the F lounge. If we left the lounge when it said "go to gate" we would have been waiting at the gate for over an hour. We left when the lounge staff called it and were surprised that boarding only started a minute after we arrived, so if we did go straight into the queue, we would have been the first on board.

 

[Captain Halliday]

I hope the QF system makes a bit more sense that what MH have in place.

Here’s the Halliday clan boarding groups ex KUL (travelling Y due to QF ticketing fail but that’s for another thread):

Capt. H (WP) Group 1
Mrs H (PS) Group 3
Miss H (NB) Group 6

They’re kidding themselves if they think I’m leaving a minor to board by herself in a foreign country well after both parents.

 

[Jean Prouvaire]

travelling Y die

Freudian slip?