"Confirmed" booking not yet ticketed

[ZenFlyer]

G'day all: I recently made my first Jetstar booking for a March 2023 flight. I immediately received a confirmation email with a message stating "Your itinerary is on its way. It can take up to 24 hours to arrive if we are busy." It's now been about a week, and no itinerary has been emailed. I've also gone to "Manage My Booking" online and clicked on "re-send itinerary" but I just get a copy of the original email. And I've checked every tab on the booking -- booking summary, etc. -- and while the booking is listed as "confirmed" what I don't see anywhere is an actual ticket number.

Is this normal for Jetstar? Or do I need to call?

Many thanks in advance for your advice.

 

[AIRwin]

Call or try the chat function?

 

[ZenFlyer]

Call or try the chat function?

Thanks! I didn't think about the chat function, but one of those options will be my next step. I just wasn't sure if maybe this type of delay was normal for Jetstar -- e.g. because the flight is still more than 3 months away - so thought I'd check here first. I gather it's not normal then?

 

[AIRwin]

I gather it's not normal then?

It may have happened to me before but mine was a Rewards booking...

 

[ZenFlyer]

Thank you both for your help. I actually just used the chat feature, and the chat agent was not so helpful. To be clear, I do have a 6-digit PNR, but what I don't have or see anywhere is actual ticket numbers. The agent first didn't seem to know the difference, and then when I explained that the ticket number is much longer (like 16 digits), he said "You'll get that when you check in.". When I said that didn't give me confidence he said "One thing for sure is that your booking is good to go -- I can confirm it.". (!!!)

I guess I'll try calling on the phone tomorrow morning (way past my bedtime here). Thank you again for the feedback, if I'm misunderstanding something about how JQ operates please let me know

 

[ZenFlyer]

One further update before bed: after I posted my last message AFF served up some "Similar threads" at the bottom of my screen. One of them (from 2018, about a different low cost carrier) has a post indicating the Jetstar does not issue e-tickets (see screenshot below). So maybe it is a vocabulary difference? However, that doesn't really explain why he would say "you'll get that when you check in."

Welcome any further wisdom . . .

 

[AIRwin]

I remember there was a more recent post by @serfty that JQ is ticketless:

Where do I find the eTicket number for a Jetstar flight?

Hi all I am just looking at the emails I got from Jetstar (Itinerary, Tax invoice) but I can’t possibly find the related eTicket/eTicket number. Also, when adding the trip to CheckMyTrip, the eTicket line does not appear (although names match). Do they use Amadeus for Jetstar? Any advice...

www.australianfrequentflyer.com.au

 

[Mwenenzi]

What is the route? Has your credit card been charged?
For all my Jetstar flights JQ did not issue ticket numbers.
All you get is an email "Jetstar Flight Itinerary for (Booking ref# ABCDEF) JQ999 20/12/2022" with the tax invoice.
That has a bar code and the 6 character booking reference.
They have a low cost simplified booking system. Understand it Is Navitaire - Wikipedia

 

[Hvr]

No ticket will be issued. As long as you have the PNR you're fine. Use the 'check my trip' link and you'll see your seats.

 

[ZenFlyer]

Thanks so much for all of the further replies -- there were additional overnight developments! Short version: While I was incorrect in thinking I needed a "ticket number." I was correct in thinking that something was missing -- it was the email with tax invoice and bar code that Mwenenzi mentioned above.

Longer version for the record:

• The only reason I suspected something was incomplete was because of the initial email that Jetstar itself had sent indicating that they were still working on the itinerary and that I should receive it within 24 hours. And that when I (and later the agent) tried the "resend itinerary" function, I just received additional copies of that same email. It didn't make sense.
• Who knows, perhaps the itinerary is just for record-keeping and if I had showed up or checked in with just my PNR, everything would have been fine.
• Nonetheless, about 5 hours after the chat with the agent, an "itinerary" with bar code did mysteriously show up in my inbox for the first time. Whether that was due to the agent belatedly realizing the problem or whether it was automatically triggered by him reviewing the record, I don't know, but it certainly can't be coincidence.
• Even though it was not the ticket number I had originally been expecting, I was immediately relieved to see the bar code, which indicated to me that some type of processing action had been taken beyond merely creating the PNR.

So bottom line for anyone reading: JQ does not issue traditional e-tickets. However, once your booking is completed, in addition to your PNR, you should also receive an email with a bar code and detailed tax receipt, described as an "itinerary." If you don't receive it or see it in your booking, it's probably worth asking

Thanks again to all for the assist! Now I can turn my attention to a different but equally mysterious message I'm seeing on one of my QF bookings instead.