Booked Award F ticket, and was charged for it, but missing in "bookings" on website

[hedge]

I booked a First Award from Singapore last night (Emirates operated but marketed through Qantas) and paid the taxes and fees and it took the points from my account. I could see it in my bookings page last night.

Today it's disappeared but the funds are still sitting as "authorisation only" in my CC.

Before I call Qantas and sit on hold for an hour - any idea if this is normal ? Been a while since ive booked a reward ticket due to covid.

TIA

 

[RichardMEL]

Have you tried to access the booking directly through Manage my Booking uing the PNR?

 

[Pushka]

I booked a First Award from Singapore last night (Emirates operated but marketed through Qantas) and paid the taxes and fees and it took the points from my account. I could see it in my bookings page last night.

Today it's disappeared but the funds are still sitting as "authorisation only" in my CC.

Before I call Qantas and sit on hold for an hour - any idea if this is normal ? Been a while since ive booked a reward ticket due to covid.

TIA

I’d call and make sure it’s been ticketed.

 

[TheInsider]

Go into your booking with the booking reference and then add your frequent flyer number.

 

[hedge]

Go into your booking with the booking reference and then add your frequent flyer number.

Thanks - unfortunately it then tells me that:

"It looks like this booking has been cancelled, check the details and try again or get in touch with us for help. (4649)"

I am on hold with QFF now.

 

[hedge]

Update: Saw that a flight was available on another day, so booked it and paid for it. It showed in my bookings for a few hours (was never ticketed) and then mysteriously disappeared.

Like most on here, I am struggling to get through to QFF on the phone.

 

[Pushka]

Update: Saw that a flight was available on another day, so booked it and paid for it. It showed in my bookings for a few hours (was never ticketed) and then mysteriously disappeared.

Like most on here, I am struggling to get through to QFF on the phone.

Try this? 1300 025 396

 

[hedge]

Thanks Pushka. I used 1300 659 116 and was able to speak with a SA agent with very little hold time.

They weren't sure what had happened with my previous bookings, but they proceeded to book my requested award redemption and it all worked out fine. Now it's ticketed and I am very happy to have a first holiday in a long time.

Thanks all for your help, and remember, even if you are lowly status (I am silver - soft landing), you can get F redemptions on Emirates at short notice (just be prepared to be flexible on your departure port).

 

[Happy Dude]

Thanks Pushka. I used 1300 659 116 and was able to speak with a SA agent with very little hold time.

They weren't sure what had happened with my previous bookings, but they proceeded to book my requested award redemption and it all worked out fine. Now it's ticketed and I am very happy to have a first holiday in a long time.

Thanks all for your help, and remember, even if you are lowly status (I am silver - soft landing), you can get F redemptions on Emirates at short notice (just be prepared to be flexible on your departure port).

A good result. What was the co-payment, if i may ask?

 

[hedge]

The taxes and surcharges were approx $900. The agent waived the "agent assist" fee of 7500 points given the issues I had experienced whilst attempting to book it online.