Cancellation of Classic Reward Economy fare

[Notyourbag]

I'm looking to cancel my Y SYD-BKK classic reward fare for June and rebook with the 30% current promotion.
I'm trying to understand if the 6,000 point cancellation fee would still stand or if that's waived with the Qantas Fly Flexible policy also includes cancellation point fees (and not just monetary).

My understanding of the policy is that I wouldn't be slugged the 6K cancellation - https://www.qantas.com/au/en/frequent-flyer/member-offers/flexible-classic-flight-rewards.html

"The total Qantas Points used and any taxes, fees and carrier charges paid will be refunded. The points fee waiver applies to itineraries that consist only of Classic Flight Rewards."

Any advice or recent experiences would be appreciated!

 

[ChrisMars]

6k fee waived. Go for it

 

[GCflyer]

All fees are waived - just be aware that you might be waiting a while for a refund of points and dollars.

 

[SydneySwan]

I have made 2 cancellations recently.

Cancelled 17/02 - points recredited in under 2 hours, cash back on credit card 11/03
Cancelled 23/02 - points recredited in under 2 hours, cash back on credit card 09/03

The second cancellation was for less points and less cash. No deductions of any sort, not even any credit card fees, on either of them.

 

[AIRwin]

I assume there are still classic reward seats available on the same date for booking at 30% off?

 

[Notyourbag]

I assume there are still classic reward seats available on the same date for booking at 30% off?

Yes ma'am!

 

[dajop]

I have made 2 cancellations recently.

Cancelled 17/02 - points recredited in under 2 hours, cash back on credit card 11/03
Cancelled 23/02 - points recredited in under 2 hours, cash back on credit card 09/03

The second cancellation was for less points and less cash. No deductions of any sort, not even any credit card fees, on either of them.

Classic awards. Classic YMMV

I have made 2 cancellations recently. One 11 days ago and 1 10 days ago. No email, no points redeposited, no credit card refund. Nothing.

 

[clifford]

I've found that points are refunded same day and cash refunded within a couple of weeks if the booking never had any changes/reschedules. Based on several recent cancellations.

Otherwise, the sky's your limit.

 

[justinbrett]

Classic awards. Classic YMMV

I have made 2 cancellations recently. One 11 days ago and 1 10 days ago. No email, no points redeposited, no credit card refund. Nothing.

I had the same. About 3-4 weeks after I received an email saying cash refund processed and got the points back that same day too.

I guess if something goes wrong with the automatic points refund they catch it when it goes to manual processing.

 

[dajop]

I had the same. About 3-4 weeks after I received an email saying cash refund processed and got the points back that same day too.

I guess if something goes wrong with the automatic points refund they catch it when it goes to manual processing.

Thanks, good to know I don’t have to brave the call centre just yet and just be patient instead.

 

[flyingfun]

Hi there. Semi-related question (can't find the best thread to post on, sorry).

I have had return business classic reward flights Melb to Perth booked for about 9 months. I can't tell you the number of times they've had to be cancelled or changed because of covid lockdowns etc. Usually, it's quite easy for me to get them rebooked onto any new flight (after hours on hold), as when Qantas cancels the flight, they're fairly flexible as to which new flights I can book. However, I have noticed that when it's my choice to change (e.g. flights not cancelled or changed), I can only re-book onto flights where there are classic reward seats still available.

I was meant to be flying out this Sunday (finally) but have just tested positive! I've looked online at some other flight options and there are not many (if any) business classic reward seats available +7 days (after isolation).

My question is: if I call Qantas to change my flights until after my isolation, would they let me rebook onto any flight (same as if they had cancelled/changed my flight)? Or would they only let me rebook onto flights that have business classic reward seats still available?

Thanks in advance

 

[SydneySwan]

Hi there. Semi-related question (can't find the best thread to post on, sorry).

I have had return business classic reward flights Melb to Perth booked for about 9 months. I can't tell you the number of times they've had to be cancelled or changed because of covid lockdowns etc. Usually, it's quite easy for me to get them rebooked onto any new flight (after hours on hold), as when Qantas cancels the flight, they're fairly flexible as to which new flights I can book. However, I have noticed that when it's my choice to change (e.g. flights not cancelled or changed), I can only re-book onto flights where there are classic reward seats still available.

I was meant to be flying out this Sunday (finally) but have just tested positive! I've looked online at some other flight options and there are not many (if any) business classic reward seats available +7 days (after isolation).

My question is: if I call Qantas to change my flights until after my isolation, would they let me rebook onto any flight (same as if they had cancelled/changed my flight)? Or would they only let me rebook onto flights that have business classic reward seats still available?

Thanks in advance

I don't have personal experience but a colleague of mine had a situation like yours and was told there must be classic award seats available on the new flights so he just cancelled his flights for a full points / cash refund.

 

[RichardMEL]

I think you'll be out of luck. As far as QF is concerned you're looking to do a voluntary change (I know, covid, so not really) but since THEY are not cancelling the flight they see no obligation to do you a favour except where a reward seat is open unfortunately.

While I think testing positive (sorry!) is a pretty reasonable reasn to want to change, well we probably could all pull that one to get a better option perhaps. Good luck and hopefully you aren't struck down too badly with the virus (which is the important thing, imo)

 

[flyingfun]

Thanks, both - appreciate your help! (although shame about the answer!)

Do you think I could use the fact that the last time they cancelled/changed my flights, they booked me onto the wrong preferred option (by one day)? I was just going to leave it because one day isn't a huge issue. But perhaps I could argue that because they re-booked wrong, they should let me book on to any new flight?

 

[AIRwin]

Do you think I could use the fact that the last time they cancelled/changed my flights, they booked me onto the wrong preferred option (by one day)?

No harm trying...