QF9 cancelled, when will they rebook me?

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glasszon

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I booked a J award ticket from MEL-DRW-LHR in early November. Given Qantas announced they will push back this flight to late November, when can I expect them to rebook me on the SYD service?

Will they always put me on the flight closest to my original departure date? I really need to be in LHR on a certain date.
 
I don’t know if anyone else has experienced this, but whenever I have had a cancelled or changed services using reward points on QF they will not rebook me on another service unless there are reward seats available. On a number of occasions there hasn’t been reward seats and I’ve had to cancel. It’s really annoying as no other airline does this.
 
I don’t know if anyone else has experienced this, but whenever I have had a cancelled or changed services using reward points on QF they will not rebook me on another service unless there are reward seats available. On a number of occasions there hasn’t been reward seats and I’ve had to cancel. It’s really annoying as no other airline does this.

Really?!? I thought they will put you on another flight as long as it remains QF metal? I really have to be back at LHR and can't be stranded in Australia.

Should I be calling them now and ask them to rebook me asap?
 
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Really?!? I thought they will put you on another flight as long as it remains QF metal? I really have to be back at LHR and can't be stranded in Australia.

Should I be calling them now and ask them to rebook me asap?

I would be ringing as soon as you can. Squeaky wheel gets the oil and all. If you wait for them to contact you they may have filled up your preferred flights with top status pax.
 
I would call them and see what they can offer. I wouldn’t let Qantas sort it out. They can be an absolute nightmare.
 
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Thanks both, I will call Qantas now. No wonder why people don't want to travel post-covid, I spent the entire morning booking PCR tests, Australia travel declaration and now fixing up the QF booking for a "simple" LHR-MEL return (outbound was via SQ).
 
I don’t know if anyone else has experienced this, but whenever I have had a cancelled or changed services using reward points on QF they will not rebook me on another service unless there are reward seats available. On a number of occasions there hasn’t been reward seats and I’ve had to cancel. It’s really annoying as no other airline does this.
That would be a very sneaky change. In the past reward bookings were eligible to be rebooked using available inventory subject to it being same class of service. Hang Up Call Again?
 
That would be a very sneaky change. In the past reward bookings were eligible to be rebooked using available inventory subject to it being same class of service. Hang Up Call Again?

I don't think such a change would be permitted within their current conditions of carriage.
 
I don't think such a change would be permitted within their current conditions of carriage.
Yes I was looking in the wrong spot.

CoC is very clear on this (IMHO)

Condition 2.2

These Conditions of Carriage apply to Qantas Frequent Flyer Award travel and to gratuitous and reduced fare carriage, except to the extent that we have told you otherwise.

Condition 9.1 (C)

Significant Change

If, due to Events Within Our Control, after you buy your Ticket we make a Significant Change to your flight we will:

  • rebook you on the next available flight (or combination of flights) on our services to your booked destination at no additional cost to you


And QFF T&Cs refer directly to the CoC

14.9 Classic Flight Rewards (excluding Classic Flight Rewards forming part of Combined Classic Flight Reward Bookings) - tickets cancellation and refunds​

14.9.1 Clause 14.9 is subject to the Qantas Conditions of Carriage and the Australian Consumer Law. You may be entitled to a refund or other remedy under the Australian Consumer Law depending on the circumstances. If so, no fee (in cash or Qantas Points) will apply to that refund or other remedy.

 
So the COC allows the agent to rebook your flight without having award seat availability, but they can downgrade you from J to Y?
 
So the COC allows the agent to rebook your flight without having award seat availability, but they can downgrade you from J to Y?

If your ticketed cabin is already full they will offer you the choice to either (a) downgrade, (b) travel on another flight(s) where your ticketed cabin is available, or (c) get a full refund.
 
If your ticketed cabin is already full they will offer you the choice to either (a) downgrade, (b) travel on another flight(s) where your ticketed cabin is available, or (c) get a full refund.

Wish me luck, I am still on hold 3 hours into the call, only 1 more hour to go before the system auto-drops the call...
 
After 3.5 hours the call is connected, the agent said she can't help because the flight cancellation hasn't been marked in the system and there is no classic reward seats left on MEL-SYD-DRW-LHR, she said I need to wait until I am notified of the cancellation, then call back and they can escalate a request to open up a classic rewards seat to accommodate me.

Looks like I can't do anything for now, just have to wait and hope there will be seats left once Qantas officially cancels the flight in the system.
 
Call back in business hours and hopefully you'll speak to someone from Hobart or NZ that has a clue about service.
 
Call back in business hours and hopefully you'll speak to someone from Hobart or NZ that has a clue about service.

I am in London, given the long wait time and time difference, it's very hard for me to call during business hours. :(
 
I'm sorry to hear that.

When I heard of the news, I proactively rebooked a family member affected by these changes on a Singapore Airlines flight. At least you know they're guaranteed to fly.
 
Call back in business hours and hopefully you'll speak to someone from Hobart or NZ that has a clue about service.
Well, you can rely on Cape Town and Manila to be awake and waiting for your call, 24/7. 🤔
 
can the agent do anything if Qantas hasn't officially cancelled the flight in the system? The agent said she could have put me on MEL-SYD-DRW-LHR had Qantas officially canceled the flight, but since the flight isn't canceled in the system, she can't put it through as an involuntary change.
 
can the agent do anything if Qantas hasn't officially cancelled the flight in the system? The agent said she could have put me on MEL-SYD-DRW-LHR had Qantas officially canceled the flight, but since the flight isn't canceled in the system, she can't put it through as an involuntary change.

Yes of course they *can* in a technical and contractual sense. But in a practical sense it is much simpler for them to do it once your original flight is cancelled and they can transfer you over within their existing policies and codes that apply in the event of schedule changes/cancellations. (If they were being helpful and proactive they'd know the flights are about to be cancelled, thank you for taking the time to call, and make the appropriate change.)
 
Yes of course they *can* in a technical and contractual sense. But in a practical sense it is much simpler for them to do it once your original flight is cancelled and they can transfer you over within their existing policies and codes that apply in the event of schedule changes/cancellations. (If they were being helpful and proactive they'd know the flights are about to be cancelled, thank you for taking the time to call, and make the appropriate change.)

Fair enough, I guess I have to wait for them to officially cancel the flight then. I can't afford spending 3+ hours each time calling them hoping they will change my flight ahead of the formal cancellation.
 
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