Hi,
I am booked to Hong Kong with 9 more family members in early October with Qantas.
My family are refusing to go because of the civil unrest and current dangerous situation.
Is there anyone in the same position as me and wish to cancel for a refund of their tickets?
Our accommodation providers, Cordis Hotel in Mong Kok, agreed to refund our money in full after less than 24 hours from contacting them.
Do you think that Qantas would do the same.?
I cannot find an email address to send to Qantas to ask for a refund, and the telephone contact is over 3 hours wait!
Very frustrating ....
Bryce
So I have had & have some flights to & via HKG.
For the flights via HKG :
I called up QF to check if they're flying and if they're not what are the options. I specifically asked if they'd be able to do a full refund if I chose not to travel and cancel my tickets. I had a Saver ticket (class S)
The response was - Regardless of the situation, QF would try their best to get me to HKG. If in the event they're unable to, they'd try and book me into SQ (Singapore Airlines) as part of their interline agreement, which remains dormant until such time QF activates it. This agreement is activated when QF is completely unable to fly their planes due to the issues and seeks to use the interline agreement to re-route the passengers via a different city.
As QF has an interline agreement with SQ (in this case), me cancelling/rescheduling the ticket means I'd need to foot the bill for the change to happen
For the flights to/from HKG :
QF mentioned that they'd cancel/delay the flights until such time as it is considered dangerous to fly into/out of HKG.
For the cancellations by QF that affect customers, refund could be processed and the amount one gets back depends on the flexibility of the ticket/fare booked into.
For the cancellations initiated by the customer, refund could be processed as a credit into their QFF account with 1 year expiry. Also note that the currency in which credit is offered is not always AUD. It depends on which leg of the journey is cancelled.
In my case, QF cancelled my onward from SYD-AKL due to rains, but offered to put me on the next available flight. But I had a one way booking from AKL-SYD departing in 12 hours. So I asked for a cancellation of my flights. QF happily refunded the cost SYD-AKL is AUD and AKL-SYD in NZD.
Re insurance covering the costs : I book my flights with AMEX and hence have got some cover (via Chubb) for every return booking I make. For the recent trip to MAA via HKG, I called up AMEX and asked if I'm eligible for cover if the flights are cancelled or delayed. Chubb insurance said that they'll only cover for accommodation & food expenses up to A$200 if the flight is delayed over 4 hours