Hi all,
After 15 years with AMEX, all of my working life, tomorrow I am cancelling my cards.
I have an Edge and Reserve, and I put thro well over 500k a year, in legit purchases.
I have over 3M points.
Have called 4 times over the last month, and despite the above stats, they insisted every time that it was out of their hands, and that points protection was unavailable.
So even tho I spend over 25 times annually what the average AMEX card holder does, and would easily qualify for a Centurion, based on everything I've read, they couldn't do a thing for me, except retrospective half the value of my existing points balance.
I think an AMEX point was worth 1.7-2.0 cents all day.
So thanks AMEX for just flogging $15,000.
And i think its easy to forget that those 3M points were not free... I incurred significant merchant surcharges acquiring those points.
It's a sad day.. AMEX have been a good company to work with for such a long time, and now they are stabbing good customers in the heart.
Good luck AMEX