Timtammi
Active Member
- Joined
- Jan 5, 2007
- Posts
- 781
We have 1st class tix booked for August with Alaska Airlines MSP - SFO. Today I received an email that said it was a flight confirmation but actually its a complete rebooking. Looks like our original direct MSP-SFO does not exist anymore and they have rebooked us on alternate flights going MSP-SEA and SEA- SFO. Not too keen on 2 flights instead of one but more importantly this would now get us to SFO too late to make our international flight on NZ7. The NZ flight was booked separately so Alaska have no knowledge of that but the arrival time is now more than 2 hours later than our original booking. I've looked at other flights in their schedule for that day and none are really suitable. Can I insist on refund given its their cancellation and none of teh alternatives are suitable? The ticket conditions show as non-refundable on the receipt but the link to the full fare conditions does not go anywhere and I cant find them on their website. If anyone has a link or experience that would be really helpful. I can't change anything online, it says to call them but before I make that phone call it would help if I knew what my rights were.
Thanks for any help!
Timmi
Thanks for any help!
Timmi