Do I understand it correctly?
- Qantas cancels flight
- Qantas fails to inform TWO first class passengers on separate PNRs about the cancellation
- You AND +1 were downgraded DFW-LAX from First Class to Economy
- You AND +1 were downgraded from First Class to Business Class and rebooked on another airline which also added an extra connection and layover
- Qantas offers 10K each as total compensation
Breaking down these events, I see a number of consideration points which should be addressed in the form of compensation by Qantas.
- Your +50K points upgrade J->F (worth 50K points)
- +1 F->J/Y downgrade (worth >50K points)
- Consideration for 2 extra layovers ( ???)
- Reimbursement of Qantas "Fees & Charges" which were not incurred as you never took a QF#
- Compensation for the experience, and for having to bring it all up.
I'm so surprised that airlines which have been around for 90 years, experience with 10000's of delays, cancellations and probably millions of displaced passengers over nearly a century; that there is somehow not enough corporate knowledge to know how to get the passenger disruption experience right.