I'm glad that you got a response. Just to clarify, did they respond because of your complaint, or because you posted on here?
And I hate to be churlish, but am I correct in that you only got an apology?
That is all I got as well ... given the service failure, I would've thought that some additional recovery was required (points credit, UPG voucher for another flight).
And I hate to be churlish, but am I correct in that you only got an apology?
That is all I got as well ... given the service failure, I would've thought that some additional recovery was required (points credit, UPG voucher for another flight).