How does Accor treat you as an Elite guest?

[Pablo]

Property: Playford Adelaide
Status: Platinum
Room Booked: Standard queen
Room Upgrade: Suite
Rate: Members Advance
Internet: yes, free
Welcome drink: Yes: voucher for $25 !!
Other: Bottle of water plus small chockies in room; all room settings per my profile
Early/late check-out: Available, not required

In addition, a 'Welcome back for your second stay ...' letter from the manager. This place has perhaps the best elite recognition of any Accor I've been in.

What do I do wrong in this hotel? I stay here regularly and hardly ever get an upgrade.

I would say that the $25 drink vouchers pretty much match the price of drinks - but at least you can get any drink you want, and not just house wine.

The restaurant is always fantastic.

 

[DC3]

That hotel does it well. Except when the welcome letter called me Mr Blackcat...

Would they know, or is it an assumption on their part? i.e., a 50:50 chance of getting it right.

 

[SMJ]

Property: Mercure Sydney International Airport
Status: Platinum
Room Booked: Standard Room 1 Queen Bed
Room upgrade: Privilege Room
Rate: Bonus Free Breakfast Offer
Free internet: Yes
Welcome drinks: Yes
Early check in / late out: Not required
VIP treatment: Bottled water and chocolates provided in room, welcome call.
Additional care/notes: Friendly staff

 

[ksthommo]

Property: Pullman Port Douglas Sea Temple Resort
Status: Adv Plus Platinum
Room Booked: Studio Spa Room
Room Upgrade: Two Bedroom Penthouse Apartment
Rate: Advantage Plus Complimentary Night
Free internet: Yes
Welcome drinks: Yes x 2
Early check in / late out: Arrived around 2pm, room was ready 2:30pm, latest check out offered was 1:30pm (taken).
VIP treatment: Goodies bag containing Pullman Port Douglas Hat, Water Bottles & Golf Towel
Additional care/notes: All good, had dinner and breakfast at the resort. Good value for the complimentary night.

 

[blackcat20]

Would they know, or is it an assumption on their part? i.e., a 50:50 chance of getting it right.

Given I have a very female first name, they should know better. And besides, it should be Dr Blackcat....

 

[Stuyw]

Two Montreal properties

Property: Sofitel Montreal Golden Mile

Room booked: Superior Room

Room upgraded/type: Yes

Rate: Magnifique Breakfast

Free internet: Yes

Welcome drink: Yes 2 drinks in bar

Early check in/late out: NA - Not required.

VIP treatment:yes

Access to executive lounge (if existing): NA - Not available

Additional care: Manger called on my arrival. Given business card and told to call him anytime I wish. Free fruit basket in room.

General comments: Was only gold at the time. Very positive experience.


Property:

Room booked: Superior Room

Room upgraded/type: Yes

Rate: Members sale - 40% off with free breakfast

Free internet: Yes

Welcome drink: Yes 1 drinks in bar

Early check in/late out: Yes, however was given an renovated room which had stains from vomit.

VIP treatment: Sort of.

Access to executive lounge (if existing): NA - Not available

Additional care: Mangers card on arrival again however had to complain loudly about the state of room before they offered a change. No compensation given.

General comments: Renovated rooms were very nice and some of the best I've stayed in for a novotel. Un-renovated rooms were poor quality and not cleaned.

 

[Muppet501st]

Property: Cairns Pullman
Status: Gold
Room Booked: basic King room
Room Upgrade: apon checkin, hotel had none of my status details attached. Was then upgraded to top floor king room
Rate: not sure
Internet: yes, free
Welcome drink: yes x 2 and nibbles in bar
Early/late CO: not required

First time at this property ( formely Sebel) I could see the booking in my reservations on the Accor site, but hotel did not have any of this info of my status.
Staying here again next week, see if they have my details beforehand.

Status: Gold
Room Booked: basic King room
Room Upgrade: yes, 15th floor, corner room with great view
Rate: not sure
Internet: yes, free
Welcome drink: yes x 2 and nibbles in bar, water in room
Early/late CO: not required

My gold status details were in the system this time. Great room and very happy. Back again in a fortnight. Will ask for same room

 

[RooFlyer]

Property: Sofitel Melbourne on Collins
Status: Platinum
Room Booked: Standard Room 1 Queen Bed
Room upgrade: Unsure; nothing announced; it was a corner room and very nice
Rate: Cheap! $220
Free internet: Yes
Welcome drinks: No (oddly), but nice (ie edible) fruit platter, 2 x chockies, 2 x water
Early check in / late out: Yes; late check-out used
Additional care/notes: Friendly staff all round; access to Sofitel Club which was VERY good for evening drinks/canapés (and was able to guest some-one in without problem), OK for breakfast,

 

[feezable]

Property: Sofitel Wentworth Sydney
Status: Accor Plus Gold
Room booked: Classic Room
Room upgraded/type: Yes Superior King
Rate: Points booking on sale price - 6000 points plus $12 - bargain
Free internet: Yes
Welcome drink: Yes - 2 drink vouchers (used for Little Creatures Pale Ale on tap)
2 sparkling water and cheese/chocolate plate in room
Early check in/late out: offered not required
Access to executive lounge (if existing): No
Additional care: Friendly staff, very pleasant stay.

 

[gaz0303]

Property: The Menzies Sydney
Status: Gold
Room Booked: Standard Room 1 Queen Bed
Room upgrade: King Superior Room on top floor
Rate: standard rate 3 days prior to visit
Free internet: Yes
Welcome drinks: Yes x 2
Early check in / late out: Not required
VIP treatment: Bottled water and a Wagon Wheel chocolate provided in room
Additional care/notes: Friendly staff all round, a good visit all round

 

[OzEire]

Property: Novotel Perth Langley
Status: Platinum
Room booked: Standard
Upgrade: Junior "suite"
Free wifi: Yes, unlimited
Drink: 1 x welcome
VIP: Small bottle of sparkling water delivered to the room, 1 hr early check-in
Notes:
Very friendly staff. In hotel dining options very pricey, not good value. No heating! Froze first night with room temp turned up to 28 - next day reception told me that the aircon system is cooling only! They delivered a small cheap portable heater but I was too worried it would catch fire in my room if I ran it all the time.

 

[UpInTheAir:)]

Property: Novotel Perth Langley
Status: Platinum
Room booked: Standard
Upgrade: Junior "suite"
Free wifi: Yes, unlimited
Drink: 1 x welcome
VIP: Small bottle of sparkling water delivered to the room, 1 hr early check-in
Notes:
Very friendly staff. In hotel dining options very pricey, not good value. No heating! Froze first night with room temp turned up to 28 - next day reception told me that the aircon system is cooling only! They delivered a small cheap portable heater but I was too worried it would catch fire in my room if I ran it all the time.

Wow!! And you're from Canberra

 

[OzEire]

Wow!! And you're from Canberra

Not originally

 

[feezable]

Property: Sofitel Melbourne on Collins
Status: Accor Plus Gold
Room booked: Junior Suite
Room upgraded/type: No
Rate: Plus member discount $360
Free internet: Yes
Welcome drink: Yes - 2 x 2 drink vouchers - nice touch to apologise for room not being ready til 2.30pm (enjoyed the house champagne).
Early check in/late out: not required
Access to executive lounge (if existing): No
Additional care: 2 x water, small plate with grapes and biscuits, Fabulous view from corner suite, Friendly staff, very pleasant stay. Room service dinner was very good standard. Breakfast excellent - 50% discount with plus card. (I am extracting great value from the Plus card and am only an occasional hotel user).

 

[kermatu]

Property: Sofitel Wentworth Sydney
Status: Silver (I know)
Room booked: Basic guest room
Room upgraded/type: No
Rate: ?
Free internet: Yes
Welcome drink: Yes - 2 drink vouchers
Early check in/late out: not required
Access to executive lounge (if existing): No
Additional care: First stay a box of chocolates; 2nd stay nothing and I had to ask for the vouchers (but they had already been printed - trainee check-in lady didn't know).

Hotel very close to where I have needed to be for work a few times this year. Bar is great. Room service also very good and good value. Restaurant is ridiculously overpriced and pretentious. Otherwise happy to stay here and looking forward to lounge access in future.

 

[puppysparkes]

Property: Pullman Auckland


Room booked: King room


Room upgraded/type: Yes, King suite. I received an email one week out offering 1 free option and 2 paid options for the apartments next door.


Rate: Advance purchase


Free internet: Yes, reasonable speed


Welcome drink: Yes, 8 bottles of water. Two drink vouchers.


Early check in/late out: 1pm check out granted


VIP treatment: None noted


Access to executive lounge (if existing): Yes, very ordinary sushi. Excellent cheese and wine. I didn't bother returning for the breakfast.

Other comments: N/a

 

[UpInTheAir:)]

Very friendly staff. In hotel dining options very pricey, not good value. No heating! Froze first night with room temp turned up to 28 - next day reception told me that the aircon system is cooling only! They delivered a small cheap portable heater but I was too worried it would catch fire in my room if I ran it all the time.

Well I think this might be a Perth thing... or maybe a 4 star Perth hotel thing.. currently freezing in The Four Points Sheraton Can't turn the heat up anymore than 23 but I am sure the AC isn't on I also had issues with this hotel with needing to get maintenance in to have the cooling on in summer... it is now in my profile that the AC be on before I check in..

 

[v1nce007]

Property: Novotel Hong Kong Century
Status: Gold
Room Booked: Standard
Room upgrade: Yes - Executive Floor Premiere (however lounge access denied)
Rate: Best flexible
Free internet: Yes
Welcome drinks: Yes, 2 voucher (2pax, 1 voucher each)
Early check in / check out: not required
VIP treatment: Status acknowledged at check in. Excellent service throughout stay. Would have been nice to have lounge access when upgraded to executive floor, however the upgraded room type was appreciated.

 

[Caesia]

Property: Ibis Adelaide

Status: Platinum

Room booked: standard twin

Room upgraded/type: Yes premium twin mountain view

Rate: Advance purchase

Free internet: Yes

Welcome drink: Yes - x2, complimentary Water

Early check in/late out: early check in

VIP treatment: welcome personal card, choccie biscuit & fruit salad, complimentary use of loading zone for car parking for 1 night as needed disability access and car park was full with contractors.

Access to executive lounge (if existing): n/a

Additional care: as above

General comments:

Great service were very welcoming

Food not so great, lamb served almost blue.

 

[Caesia]

Property: Ibis Wellington

Status: Platinum

Room booked: standard King

Room upgraded/type: yes Executive King

Rate: Advance purchase

Free internet: Yes

Welcome drink: Yes - x2

Early check in/late out: early check in but didn't need in the end

VIP Tx: none

Access to executive lounge (if existing): n/a

Additional care: none

General comments:

Responsive to email. Bianca very helpful. Breakfast standard but fresh and tasty.